Job Description

Genesis Reference Laboratories

Job Title: Territory Manager

Schedule: Monday to Friday - 9 am to 5 pm

Salary Range: $65,000 to $80,000

Location: Missouri (specifically the Kansas City metro)

Classification: Salary non-exempt

Reports to: Regional Manager

Potential Start: Late April/ Early May

WHY US?

Genesis Reference Laboratories (GRL) was founded in 2018 in Orlando, FL. Since then, it has changed management to involve the dynamic team that runs it now. In the beginning, there were only two lab staff and one accessioner, and the majority of testing consisted of only toxicology.

Over our short history, the leadership built a collaborative and dominating team that turned into the dynamic company you see today. This exceptional growth predominantly happened during the COVID-19 pandemic, and today we offer a comprehensive testing menu. This push helped us become the leading example of excellence in our industry. Our team is built to bring accurate and quick test results to ensure that every patient gets the best-individualized treatment.

We are a very successful organization with over 100+ employees nationwide and we offer over 150+ tests in Molecular and Toxicology the good news is that we are still growing and expanding nationwide.

The mission of Genesis Reference Laboratories is to combine accuracy with integrity to supply healthcare professionals with clinically actionable data, in order to improve patient outcomes and our vision is to be the leader in diagnostic testing by redefining excellence through accuracy, compassion, and high-quality innovative solutions.

We are a national lab presence with a local feel!

THE ROLE

As a Genesis Reference Laboratories Territory Manager, your duties are those of any expected sales professional managing a territory. To be a valuable resource and partner to our customers, and maintain/grow an assigned territory. This role is expected to travel daily to customers and prospective clinics in person.

SKILLS, EXPERIENCE, DUTIES

Identify target physicians in any qualified specialties. Maintain a constant pipeline and monthly new account onboarding
Retention and growth of current assigned accounts and territory
Routine account visits (up to weekly on certain accounts) to ensure proper account management and relationship development, as well as to ensure up to date customer education on company policies, testing options, industry updates, etc.
all assigned accounts are visited minimally monthly

Office training to ensure proper submission processes, to include:

GENuine Portal training and utilization
Training and completion of ONLINE requisitions
Sample collection
Shipping / Supply ordering and tracking of device expiration
Education of speciality reporting and differentiation
Contacts Customer Experience Team
Routine in-services as needed (such as training new staff, revisiting areas with excessive issues, devise expiration, stability criteria, etc.)

If Laboratory Care Specialists (LCS) are permitted by state law:

Provide all necessary information and documentation requested prior to hiring
Order or manage the ordering of all needed supplies prior to the first day of training on site including furniture
Assist in onsite training of an LCS or support assigned Account Manager with training needs
Communicate weekly with LCSs at minimum
Ensure collectors stay compliant within Genesis and state guidelines
Conduct Compliance Site Visits Quarterly as needed
Report feedback on LCS performance to LCS Program Manager
Support collection coverage as needed
Assist Account Manager (AM) with Specimen Resolution, Claims in Progress, or Direct Bill issues
Update MAP (Marketing Action Plans) on a monthly basis and provide Quarterly updates with the support of director supervisor regarding changes in strategy, account focus and assignment. and expanded territories
Understanding and articulation of the competitive landscape in local markets and Genesis Reference Laboratories advantages.
Work as a team with AM, management, and home office team to ensure excellent service.

Communicate with home office on what’s needed in the field, including:

Marketing materials
Billing
Competitive strategies
Partner with the Home Office to schedule UPS/FEDEX pick ups for accounts.
Strict compliance on all Media Labs and SOP’s (Standard Operating Procedures) to include with HIPAA, industry, and company protocols and regulations
Follow and comply with all EKRA guidelines and qualifying metrics
Follow and comply with CRM guidelines and monthly expectations

REQUIRED QUALIFICATIONS

Reliable mode of transportation
Must be able to stand for long periods of time
Valid Driver's License
Ability to travel within an assigned territory
3-5 years experience in the related field
Email communication on cell phone
Strong relationship-building skills and a highly professional “client service orientation”.
Strong organization, time management, problem-solving and attention to detail.
Advanced computer skills, Microsoft Office/Google, Microsoft Office 365 applications (MS Excel).
Display a compassionate, ethical, and professional demeanor.
Ability to learn and consistently use the standard operating procedure for collection and maintenance using those skills with minimal supervision.
Ability to meet all safety and regulatory requirements
Must be able to communicate with staff, management, and patients in a professional manner both verbally and written.

PREFERRED QUALIFICATIONS

Bachelor’s Degree in Sales, Marketing, Business, or Communications, or equivalent experience.
Experience in medical or laboratory space.
Strong analytical, communication, leadership, and presentation skills.
Ability to work collaboratively in a fast-moving, team environment.
Professional telephone etiquette as well as strong writing and verbal communication skills.
Independent thinking, adaptable and able to work independently without direct supervision.

BENEFITS: