Inside Sales Representative

Job Description

About Us:

PDQ Equipment was established in 1952 and is a progressive and growing equipment rental, sales, and service organization. We are a proud family-owned and operated business that believes in the power of hard work and the importance of valuing our employees. Our team is dedicated to excellence, and we take immense pride in being recognized as the best in our field. If you are passionate, driven, and ready to be a part of the best, we invite you to apply and join our exceptional team.

Please submit a job application online or in person at our Corona location, and don't forget to check us out on Instagram @pdqequipment

Job Overview:

We are seeking a motivated and customer-focused Inside Sales Associate to join our dynamic team. The successful candidate will play a key role in driving sales and building strong relationships with customers in the industry. This role involves handling inbound and outbound sales inquiries, providing product information, and closing sales.

Responsibilities:

- Respond to inbound sales inquiries via phone, email

- Make outbound calls to prospective and existing customers

- Identify customer needs and recommend appropriate equipment solutions

- Provide detailed product information, including features, benefits, and pricing

- Prepare and process sales orders accurately and efficiently

- Follow up on quotes and leads to convert them into sales.

- Coordinate with the operations team to ensure timely delivery of equipment

- Build and maintain strong relationships with new and existing customers

- Handle customer complaints and concerns with professionalism and escalate issues when necessary

- Ensure high levels of customer satisfaction through excellent service

- Maintain accurate records of customer interactions and sales activities in CRM systems

- Provide regular sales updates to management

- Stay updated on product knowledge and industry trends

- Participate in training sessions to enhance product and sales knowledge

Qualifications:

- At least 2 years of parts and/or service experience (preferably in the equipment rental industry or at an

equipment dealership)

-Proven experience in inside sales, preferably in the equipment industry

- Strong customer service skills and a customer-centric approach

- Excellent communication skills, both verbal and written

- Ability to multitask, prioritize, and manage time effectively

- Proficient in using CRM software and MS Office Suite

- Strong problem-solving skills and attention to detail

- Ability to work independently and as part of a team

Pay ranges with experience

Benefits:

PDQ is a family owned and operated business. We take pride in elevating your family's well-being with our generous and affordable benefits package.

• Medical and Dental Vision insurance
• Health savings accounts
• Paid time off
• Retirement plan with match
• Life Insurance
• Employee discount
• Tuition reimbursement for continued training

Job Type: Full-time

Pay: $20.00 - $24.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Shift:

• 8 hour shift

Experience:

• Customer service: 1 year (Preferred)

Ability to Commute:

• Corona, CA 92882 (Required)

Work Location: In person

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