Business Systems Admin - Salesforce

Description:

SPS Commerce is looking for a Business Systems Administrator / Salesforce Administrator to join our Customer Experience Solutions team. You'll work with your team and others to identify areas that help drive efficiencies within Salesforce for our Customer Success department.

Based in our office in downtown Minneapolis, our hybrid work model provides the best of both worlds. We #succeedtogether through in person collaboration, balanced with remote work to provide flexibility. Our team is currently in the office two days per week.

Does this sound like you?

• You are extremely collaborative, love to learn, and want to grow together.
• You are excited about Salesforce enhancement, optimization, and modernization.
• You excel at creative problem solving and thinking outside the box.

Why join SPS?

We solve retail supply chain problems by cutting through inefficiency with innovation and automation. At SPS we empower retailers, suppliers, distributors, grocers, and logistics partners to work better together with our people, our process, and our tech products. We have the world’s largest retail network, and we don’t just lead the industry, we are the industry.

At SPS, we believe every employee makes a difference. We ensure employees have the tools, resources, and training to explore new ideas and execute them. Our success comes from playing as a team and always playing to win. Careers don’t just grow here, they’re made here.

What is the day-to-day like?

In this role, you’ll be responsible for supporting and maintaining enterprise-wide/business applications associated with the collection, retrieval, accessibility, and usage of data for internal department planning and activities for our users within our Customer Success organization.

• You will work with business users to refine requirements for enhancements and translate the business needs into technical design for the implementation and extension of the application system.
• Common activities include dimension & hierarchy management, user authentication & authorization, data import & archival, job scheduling, and ad hoc troubleshooting.
• Oversee data management related to the application, opportunities, dashboards and reporting, and mass imports and exports of data using the API or various import tools.
• Create reports and dashboards for business teams; fulfill miscellaneous reporting requests.
• Manage daily support requests while meeting SLA requirements.
• Manage 3rd party applications that integrate with salesforce.com platform.
• Design, develop and maintain system solutions involving complex workflows rules, validation rules and custom workflows, etc.

What experience and skills do you need?

• Bachelor’s degree in business, management information systems, computer science, or related discipline AND 2 years of relevant work experience OR 5 years of experience without a degree.
• Relevant work experience is defined as 2+ years of experience in the key areas of Salesforce administration/analysis with a strong understanding of the application’s best practices and functionality.
• Clear, concise, and confident communicator (verbal, non-verbal, written)
• Demonstrated ability to meet deadlines, handle and prioritize simultaneous requests, and manage laterally and upward.
• Proficient in Microsoft Office tools (Word, Excel, PowerPoint, Outlook)

What experience is preferred?

• Certified Salesforce Administrator preferred.

SPS Commerce offers a comprehensive package of benefits including health, dental, vision, disability, and life insurance, paid time-off, 401(k), health and flexible spending accounts, stock purchase plan and more.

** EOE including disability / veteran **