Bilingual Operations Admin Assistant

Title: Bilingual Operations Admin Assistant

Location: This position is based onsite in Charlotte, NC, in the Charlotte Douglas International Airport area. Candidates must be able to reliably commute to this location 5 days a week.

Purpose: The Bilingual Operations Admin Assistant provides essential administrative support to the sales teams, ensuring efficient sales operations and exceptional client satisfaction. This role is crucial in managing orders, tracking inventory, and addressing customer inquiries to support overall sales effectiveness.

Company Overview: Our partner is a global leader in technology solutions for vending, payment systems, and security across industries. Specializing in innovative Coffee & Vending Systems, Payment Technologies, and Time & Security solutions, they prioritize professionalism, continuous improvement, and sustainability, offering a dynamic and challenging environment for employees to drive innovation and customer satisfaction.

Duties and Responsibilities:

• Manage customer inquiries and troubleshoot issues related to orders and account statuses.
• Review pending orders and specific customer requests to ensure superior customer service.
• Provide data and guidance to support the sales team in achieving objectives.
• Develop and monitor performance indicators to optimize sales strategies.
• Maintain and update sales tracking tools, reporting on key information and sales trends.
• Conduct journal entries and reconcile transactions in the accounting system.
• Assist with tax filing and support accountants in tax preparation and filing processes.

Required Skills and Knowledge:

• Proven work experience as a Sales Administrator or Sales Support Agent, demonstrating a proactive and solution-oriented approach.
• Fluency in Spanish (speaking, reading, and writing) at a professional level is required.
• In-depth understanding of sales metrics and performance indicators.
• Hands-on experience with CRM software and proficiency in MS Office Suite, particularly MS Excel.
• Excellent organizational and multitasking abilities with meticulous attention to detail.
• Ability to work effectively under strict deadlines and prioritize tasks.
• Strong team player with a high level of dedication to achieving sales objectives.
• Exceptional verbal and written communication skills with a professional and friendly demeanor.
• An associate’s or bachelor’s degree in a related field is preferred.
• Understanding of accounting best practices and professional credentials are advantageous.