Job Description

IMMEDIATE OPENING: APPLY TODAY

SRS Web Solutions is the provider of healthcare software services. We are a passionate and driven company that is looking for like-minded and competitive professionals to join our dynamic team. We offer earnings and growth potential for those wishing to enter the healthcare Mobile / IT industry.

We’re able to provide brilliant software solutions and customer service because we have incredible talent working at SRS. What’s more: our employees recommend working at SRS to their friends… because we treat each other with utmost dignity, respect and watch out for each other. What motivates us is the desire to grow, innovation and being customer centric. If you like hard work, autonomy, and a good workplace, apply today!

SRS has a unique opportunity to fill a Customer Support Specialist (Software) role at our Brooklyn Center location.

Position: Full-time

Summary of Position:

Primary responsibilities include resolving customer issues in a timely fashion, executing the onboarding process, improving customer satisfaction ratings and retention. Candidates with experience in software support are preferred.

Essential Duties & Responsibilities:

Provide Demos for prospecting clients
Onboarding and educating customers about the software
Resolve open tickets and improve customer satisfaction
Diagnose and resolve complex technical and product functionality issues
Test and reproduce issues to determine the cause of the problem
Document any software deficiencies in case notes to provide to the development team
Develop and manage documentation on troubleshooting and issue resolution
Work with customers and internal personnel on performing and supporting customer upgrades
Maintain relationships and open lines of communication with other departments
Stay up-to-date with product changes and direction

Required Skills: