Customer Success Manager (Leeds, UK)

Retail Insight takes data and turns it into action. Our advanced algorithms unlock valuable insights that drive better decision-making for retailers and CPGs.

We have a unique opportunity for a talented Customer Success Manager to join our Leeds team for 12 months. Whilst you’re with us, you will play a key part of the UK Operations and Customer Success team, to provide an outstanding level of service to Retail Insight’s UK client base.

You will collaborate closely with both external clients and internal resource to ‘wow and delight’, as well as build effective, efficient and successful relationships. The Customer Success Manager is also responsible for the net revenue retention (NRR), revenue growth and client satisfaction of each of the UK clients they support.

What you will do...

• Collaborating with our Sales Team, you will grow the revenue within the existing client base through incremental sales, building long term partnerships with the client, ensuring Net Revenue Retention is maintained and grown within client base.
• Be an ambassador for the Retail Insight business with our client base by championing and promoting our products and services to new and existing clients.
• Become a subject matter expert through learning about Retail Insight’s platforms and complex products and how they can benefit your clients, as well as solve common retail problems and pain points.
• Gain access and build trusted relationships with client day to day operators, Senior Directors and key decision makers, seeking regular feedback to identify opportunity for improvement.
• Lead and support the consistent client workflow of UK Analytical team colleagues, ensuring that client tasks are prioritised accordingly to best service each client.
• Create and send out regular email marketing campaigns to the client in conjunction with our marketing function.

Please note: This role requires travel for face-to-face sessions with client and able to travel upon client request.

Our ideal candidate would have...

• Proven experience in a similar Customer Success or Client facing position.
• Previous experience of working directly with clients, in particular liaising with day-to-day Operators and Senior Directors within those organisations.
• Experience of store operations or of the FMCG, CPG or grocery retail industries.
• Existing knowledge of SaaS based technical solutions.
• An analytical and problem-solving mindset.

Ideally you will be a solution focused person, with a passion for delivering for your clients. We’re looking for someone with exceptional organisational skills, who can hit the ground running and truly thrive during their time with us.

Some of our extras...

• Hybrid working with 2 days in the office and 3 working from home
• A 'work from anywhere' policy allowing you freedom to explore as you work
• 25 days annual leave + bank holidays (Plus an extra day off for your birthday!)
• 5% matched pension from day 1, increasing year on year
• Mental Health and Wellbeing support through Help@Hand
• Vitality Private Medical Insurance and Medicash Healthcare Cash PlanVolunteer days

Plus much more!

Be your authentic self - We are committed to promoting equal opportunities in employment. All employees and any job applicants will receive equal treatment regardless of their age, disability, gender reassignment, marital or civil partner status, pregnancy or maternity, race, colour, nationality, ethnic or national origin, religion or belief, sex or sexual orientation (“Protected Characteristics”).

Should you require any reasonable adjustments to help you through the recruitment process, please contact our recruiter directly to discuss.