Patient Account Representative

Job Summary: To provide prompt and accurate insurance billing, customer service relating to patient billing questions.

Essential Functions:

• Answer telephones promptly and courteously, identifying yourself and your department to the callers. Ability to forward callers appropriately, announcing your call to the receiver.
• Review private pay accounts for payment arrangements or for appropriate collection action.
• Review accounts for potential refunds.
• Review insurance denials and address claims with no response from insurance.
• Answer patient questions relating to their monthly statement.
• Verify and enter pertinent demographics, insurance coverage.
• Assign Primary Care Providers for new patient registration.
• Participates in departmental meeting and problem solving groups.
• Serve as a mentor to new staff and students as assigned.
• Performs other duties as requested.

Required Knowledge, Skills, Abilities:

• High School Diploma or equivalent.
• Organizational skills.
• Detail-oriented.
• Strong phone skills
• Strong computer skills.
• Communication skills – effective listening, writing, spelling, and reading skills.
• Basic computer skills.
• Telephone skills.
• Able to work as a team.
• Minimum 2 years experience in the business office with in the medical field
• Must be available to work flexible hours.
• Ability to handle cash and balance account receivable

Required Customer Service Skills: Employees of the Salem Clinic are required to consistently implement the Clinic’s “Principles of Customer Service” (described below).

• Smile – Provide a warm and friendly greeting in person or on the telephone,
• Assist – Be alert and responsive to opportunities to help patients and staff,
• Listen – Show interest, provides undivided attention, and use active body language,
• Eye Contact – Always provide eye contact at initial greeting, and at other feasible times,
• Mile Extra – Go the extra mile to meet other’s needs,
• Communicate – Keep people informed, respond to messages in a timely manner, and ask questions,
• Liaison – Initiate positive relationships with patients and staff members while meeting their needs,
• Individualize – Treat each person as an individual and look at things from their perspective,
• Notice Surroundings – Notice physical surroundings and what people need, take action if needed,
• Impression – Make a positive impression during each interaction, and
• Choice – Choose to make the Salem Clinic a great place to work and to receive excellent care.

Required Teamwork Skills: Employees of the Salem Clinic are required to consistently implement the Clinic’s Essential Skills of Teamwork (described below).

• Alert and responsive to assist fellow workers without being asked,
• Puts needs of others before own,
• Offers constructive feedback in a nonjudgmental, positive, and confidential manner,
• Shows initiative and takes responsibility in dealing with interpersonal conflict resolution,
• Flexible in response to unexpected changes in work volume, scheduling and staffing,
• Takes responsibility for keeping informed,
• Assumes supportive role in the absence of supervisor,
• Recognizes, acknowledges and shows appreciation for the contributions of others,
• Promotes a positive work environment.

Position Number: 76-21F

Hours: Full time | M-F | 8-5p