Director of Business Analytics (Go-To-Market Team) - Hybrid / Machesney Park, IL

Experity is the leading software and services company for on-demand healthcare in the U.S. We provide software solutions that remove complexities and simplify operations for 5700+ urgent care clinics across the country. We create, maintain, and support products to facilitate the complete on-demand healthcare experience: from patients finding clinics and making appointments, to checking in, to clinical documentation, and to the final bill paid by the patient. Our team is committed to changing healthcare for the better by innovating and revolutionizing on-demand healthcare for millions of patients across the country.

Experity offers the following:

• Benefits – Comprehensive coverage starts first day of employment and includes Medical, Dental/Orthodontia, and Vision.
• Ownership - All Team Members are eligible for synthetic ownership in Experity upon one year of employment with real financial rewards when the company is successful!
• Employee Assistance Program - This robust program includes counseling, legal resolution, financial education, pet adoption assistance, identity theft and fraud resolution, and so much more.
• Flexibility – Experity is committed to helping team members face the demands of juggling work, family and life-related issues by offering flexible work scheduling to manage your work-life balance.
• Paid Time Off (PTO) - Experity offers a generous PTO plan and increases with milestones to ensure our Team Members have time to recharge, relax, and spend time with loved ones.
• Career Development – Experity maintains a learning program foundation for the company that allows Team Members to explore their potential and achieve their career goals.
• Team Building – We bring our Team Members together when we can to strengthen the team, build relationships, and have fun! We even have a family company picnic and a holiday party.
• Total Compensation - Competitive pay, quarterly bonuses and a 401(k) retirement plan with an employer match to help you save for your future and ensure that you can retire with financial security.

Hybrid workforce:

Experity offers Team Members the opportunity to work remotely or in an office. While this position allows remote work, we require Team Members to live within a commutable distance from one of our locations to ensure you are available to come into the office as needed.

Job Summary:

With a robust mix of data science and consulting skills, this role plays a pivotal part in driving data-driven strategic and tactical decision-making across the organization by focusing on industry trends, customer insights, revenue optimization, and go-to-market strategies. The ideal candidate will possess a deep understanding of the healthcare industry and will work closely with go-to-market leaders in marketing, sales, customer success, support, and product to ensure our strategies are aligned and informed by data.

Responsibilities:

Responsibilities:

• Data Analysis and Reporting:
  • Conduct comprehensive data analysis pertaining to market trends, customer behavior, and technology trends within the healthcare sector.
  • Develop and maintain dashboards and reports that provide insights into industry dynamics, revenue streams, and go-to-market effectiveness.
• Strategic Consulting:
  • Utilize data insights to offer strategic recommendations to go-to-market teams, enhancing marketing, sales, and customer engagement strategies.
  • Provide consulting support to internal stakeholders, helping interpret data and translating it into actionable business strategies.
• Collaboration and Leadership:
  • Work closely with leaders across marketing, sales, customer success, and support to implement data-driven approaches for market penetration and customer engagement.
  • Lead cross-functional projects that aim to improve operational efficiencies and drive revenue growth through data insights.
• Market and Competitive Intelligence:
  • Monitor healthcare industry trends, regulatory changes, and competitive landscapes to inform strategic planning.
  • Analyze customer segments and market opportunities to advise on go-to-market strategies and product positioning.
• Revenue and Performance Optimization:
  • Identify revenue opportunities and efficiency improvements through data analysis, predictive modeling, and business case development.
  • Collaborate with finance and operations teams to align revenue targets, forecasting, and performance metrics.
  
  

Education and Experience:

• Bachelor’s degree in Business Analytics, Data Science, or a related field or equivalent combination of education and experience .
• 5+ years of experience in business intelligence, data analytics, or a consulting role.
• Proficiency in data analytics tools (e.g., SQL, Python, R) and BI platforms (e.g., Tableau, Power BI).
• Demonstrated ability to translate complex data sets into actionable insights.
• Strong consulting and project management skills, with the ability to lead cross-functional initiatives.
• Excellent communication and interpersonal skills, capable of working closely with leadership and stakeholders across functions.

Preferred:

• Master’s degree or advanced certification in Business Analytics, Data Science, or related field.
• Deep understanding of the healthcare industry, including regulatory environments, market dynamics, and customer needs.
• Experience in go-to-market strategy development and execution in a healthcare context.

Budgeted salary range:

$121,000 to $170,000

Manager Competencies:

• Contributes to the creation of the departmental strategy in alignment with the organization's goals and objectives.
• Oversees the day-to-day operations of the department.
• Manages the overall operational, budgetary and financial responsibilities of the department.
• Plans, evaluates and improves the efficiency of business processes and procedures to enhance overall effectiveness.
• Provides oversight and direction to employees, providing frequent and timely feedback
• Coach, mentor and develop staff, including providing development planning and opportunities.
• Manage performance deficiencies in a timely and clear manner, taking disciplinary action when necessary.
• Review performance data to monitor and measure department productivity, goals achievement and overall effectiveness.
• Responsible for anticipating and planning appropriate staffing levels.
• Consciously creates a workplace culture that is consistent with the organization's core values.

Every team member exhibits our core values:

• Team First
• Lift Others Up
• Share Openly
• Set and Crush Goals
• Delight the Client

Our urgent care solutions include:

• Electronic Medical Records (EMR): Software that healthcare providers use to input patient data, such as medical history, diagnoses, treatment plans, medications, and test results.
• Patient Engagement (PE): Software that shows patients the wait times at various clinics, allows patients to reserve a spot in line if there's a wait, and book the appointment.
• Practice Management (PM): Software that the clinic front desk staff uses to register the patient once they arrive for their appointment.
• Billing and Revenue Cycle Management (RCM): Software that manages coding, billing and payer contracts for clinics so they don’t have to.
• Teleradiology: Board certified radiologist providing accurate and timely reads of results from X-rays, CT scans, MRIs, and ultrasounds, for our urgent care clients.
• Consulting: Consulting services for urgent care clinics to assist with opening, expanding and enhancing client's businesses

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)