Customer Success Manager, Large Markets.

About Us

Kenect is based in the “Silicon Slopes” of Utah. Our goal is to Kenect businesses with consumers through our state-of-the-art business texting platform.

We work very hard to make text messaging the primary communication tool for any business across the U.S. and Canada. Texting is the way the consumer wants to do business. It's time for businesses to embrace that trend and stop the constant game of voicemails, phone tag, and making customers wait on hold.

About This Role

A Large Market Customer Success Manager is a strategic and supportive partner for our customers at every stage of the account cycle process. They're focused on building loyalty to ensure long-term client retention by addressing customer issues, scheduling training, presenting tangible ROI throughout the journey, sharing new product information, and maximizing account value and revenue through upsells, expansion and renewals while maintaining department performance standards regarding your personal book of business.

What you will be doing

• Maintain ownership of a book of multi-location dealership customers, ultimately driving adoption, growth, and retention of Kenect across each organization.
• Building trust with a broad range of stakeholders, from Executives to Department Leads to day-to-day Kenect users to help facilitate usage and success with Kenect.
• Identify, strategize, and execute account expansions, feature upsells, and cross-selling.
• Promote maximum value of the product, and identify new opportunities to ensure growth attainment.
• Develop a comprehensive understanding of common business challenges faced by customers along with their common objectives.
• Deliver group and individual user informational and training sessions about Kenect features, industry benchmarking, and best practices
• Monitor usage, proactively contact clients upon low usage, and deliver effective solutions to improve product adoption.
• Run, build, and maintain regular cadence calls and Executive Business Reviews with key stakeholders
• Evaluate and prioritize customer issues and inquiries to better serve the customers and drive effective resolutions.

Skills & Qualifications

• 3+ years of Customer Success experience in a SaaS or software company.
• Driven, self-motivated, enthusiastic and with a “get things done” attitude.
• Ability to manage a large portfolio of clients with amazing task and time management.
• A+ organization skills
• Experience upselling, cross-selling, and expanding a book of business.
• Experience carrying a retention and upsell monthly quota target.
• Results-driven mentality, with a bias for strategy and execution.
• Knowledge of Salesforce is a plus.

Our Company values we hope you showcase

• Get Things Done
• Learn Fast, Go Fast
• Above and Beyond
• Be Optimistic
• Team is Family

What Kenect offers!

• Health, Dental, Vision, Life & Disability Insurance
• Your birthday is a paid day off
• Onsite gym
• Breakroom full of snacks and drinks
• Convenient location next to freeway entrance/exit

We believe in hiring self-motivated team members who can run alongside us without needing to be “managed” along the way. Yes, we have managers and 1:1s. Yes, we believe in giving open two-way feedback. We also believe in having team members that can run without the daily guidance that some companies prefer.

Legal Disclosure

Kenect is an equal opportunity employer. We are an organization comprised of people of all kinds of backgrounds, and believe this mix is precisely what makes us strong. All employment decisions at Kenect are based on business needs, job requirements, and individual qualifications without regard to race, color, religion or belief, family or parental status, or any other status protected under federal, state, or local law.