Job Description

* READ THIS ENTIRE JOB DESCRIPTION OR DON'T APPLY *

ONLY A-PLAYERS NEED TO APPLY. A-PLAYERS ARE:

Always ready to demonstrate their skillset at a moment's notice.
Highly driven for success and self-improvement.
Extremely passionate about their trade, in this case, communicating with customers.
Arrives on time/prepared for commitments and expects the same in return.
Wants to be held accountable, is disciplined, and strives to be pushed to new limits.
Gives 110% for 7 hours and 20 minutes each day, then separates themselves from work. You're not expected to work one minute past 5:00 pm.

Position Summary:

We're looking for a senior-level professional in client communications to join our fast-growing digital marketing agency. This is a communications and support role, not an advisory or fulfillment role. This is also an on-site position with no remote options. Relocation assistance is available. Those with experience working help desks, technical support, and customer success roles will be a good fit. Marketing experience is not required.

Responsibilities:

Build strong relationships with your assigned clients.
Communicate with clients on the daily - phone, SMS, email, and Zoom when required.
Create tasks and clearly communicate the client's requests to the fulfillment team.
Perform monthly review calls with clients to go over results, their goals, collect feedback, etc.
Onboard new clients to collect detailed information about their business and goals.
Walk clients through providing access to their social media profiles (Facebook, Instagram, LinkedIn, etc), Google Business Profile, CRMs, etc.
Train clients on using software such as file sharing (Google Drive), lead tracking, reporting systems, etc.
Perform initial qualification calls of new clients wanting to work with us.

Requirements:

5+ years of experience in a customer communication/support role.
3+ years of experience in a technical support role.
Ability to work on-site, Monday to Friday from 9AM to 5PM (relocation assistance available)
Jaw-dropping phone and communication skills.
Must be extremely organized and able to schedule your days.

Compensation & Benefits:

The pay range for this position is $26 to $32 per hour. Please be aware that the pay range indicated above represents the overall compensation range for this role. The compensation offered will be based on your experience for this role. It is not common to hire candidates at the upper limit of the range, as to allow room for future compensation growth and progression.
Weekly payroll deposits.
3-weeks paid time off in the first year.
Health, vision, dental, and various other insurance available.
401k w/ 4% match.
Free lunch catered every Friday.
High-growth opportunities for rockstars.
Casual dress code.
Great workstations - all software needed, dual monitors, fast computers, adjustable sit/stand desks, etc.

Hiring Process:

Here is the hiring process you should expect:

Apply online and answer all questions.
Quick phone interview.
In-person interview w/ on-site assessment. Zoom option available for out-of-area applicants only.
Kolbe Assessment
Background Check
Offer

If given an offer for employment, you'll be expected to start within 3 weeks from the offer if local, or within 4-6 weeks if relocating.

Job Type: Full-time

Pay: $26.00 - $32.00 per hour

Expected hours: 40 per week

Benefits:

401(k)
401(k) matching
Dental insurance
Flexible spending account
Health insurance
Health savings account
Life insurance
Paid time off
Parental leave
Referral program
Relocation assistance
Retirement plan
Vision insurance

Compensation package:

Holiday pay
Hourly pay
Weekly pay

Experience level:

5 years

Schedule:

Monday to Friday

Application Question(s):

Do you have any experience or knowledge of digital marketing? If yes, please describe.
Please briefly describe the type of technical support experience you have.
Indeed will invite you to submit a video application when you apply. Are you willing to submit the video application?

Experience: