Job Description
Under the general direction of the Technology Manager I (ITM I) in Legislative Applications Services Section, the incumbent acts as a business analyst on projects that support complex applications of a critical nature to legislative customers. The incumbent manages projects with significant risk where the consequence of failure could have a high impact on the business success of the Legislative Data Center (LDC). The incumbent leads a team of Information Technology Specialists on one or more moderate to highly complex projects. The incumbent acts as a knowledge expert on the use of new technologies in the development of complex business applications or development and implementation of new data processing services. As a business analyst, the incumbent leads teams responsible for developing business requirements, testing, and creating technical documentation and training materials. The incumbent contributes, as a knowledge expert for customers, managers, and staff regarding member office business processes and one or more highly complex projects. The incumbent provides expert knowledge on project management, business analysis, Quality Control testing, and oversight for legislative application development efforts. The incumbent uses knowledge of legislative information services and processes to align project deliverables with enterprise strategic objectives. The incumbent acts as a customer consultant for legislative applications and services. The incumbent acts as a customer liaison with high-ranking members of the Senate, Assembly, Office of Legislative Counsel (OLC), and legislative support organizations to ensure operating and project plans are understood and consistent with the business objectives of the Legislature. This position requires a high level of customer service and effective and professional communication with customers, LDC management, and internal teams. Core business hours are 8:00 am to 5:00 pm, Monday through Friday, and the incumbent is expected to be available during core business hours. However, work hours may involve working extended hours (weekdays, weekends, evenings) as needed based on business needs.
You will find additional information about the job in the Duty Statement.
Minimum Requirements
You will find the Minimum Requirements in the Class Specification.- INFORMATION TECHNOLOGY SPECIALIST I
Additional Documents
- Job Application Package Checklist
- Duty Statement
Position Details
Department Information
Special Requirements
Do not include any confidential information on any documents you submit for a job vacancy, such as your STD. 678, resume, or school transcripts. Confidential information that should be excluded or removed from these documents includes, but is not limited to, your social security number, birthdate, student identification number, driver license number (unless required), examination results, LEAP status, marital status, and age. (Note confidential information on the first page of the application submitted online through your CalCareers account will be redacted automatically upon submission.)
Applications must be complete and include dates and hours worked; contact names and phone numbers of supervisors; and a description of the duties performed for each position held; reference to a resume (i.e., “See Resume”) in place of a description of the duties performed will not be accepted.
Exam Information:
Information Technology Specialist I (LEAP)
Application Instructions
Dates printed on Mobile Bar Codes, such as the Quick Response (QR) Codes available at the USPS, are not considered Postmark dates for the purpose of determining timely filing of an application.
Final Filing Date: Until FilledWho May Apply
Applications will be screened and only the most qualified applicants will be selected to move forward in the selection process. Applicants must meet the Minimum Qualifications stated in the Classification Specification(s).
How To Apply
Address for Mailing Application Packages
You may submit your application and any applicable or required documents to:
Address for Drop-Off Application Packages
You may drop off your application and any applicable or required documents at:
Required Application Package Documents
The following items are required to be submitted with your application. Applicants who do not submit the required items timely may not be considered for this job:
- Current version of the State Examination/Employment Application STD Form 678 (when not applying electronically), or the Electronic State Employment Application through your Applicant Account at www.CalCareers.ca.gov. All Experience and Education relating to the Minimum Qualifications listed on the Classification Specification should be included to demonstrate how you meet the Minimum Qualifications for the position.
- Resume is required and must be included.
- School Transcripts
Desirable Qualifications
- Knowledge of the legislative process and business operations within the legislature
- Demonstrated strong negotiating skills, particularly the ability to represent the OLC effectively with the legislature, key customers, stakeholders, and internal staff
- Experience with analyzing budget proposals and participating in legislative budget hearings and meeting with legislative staff
- Familiarity of the process for proposing new, amending, and repealing Budget Bill line items
- Demonstrated ability to establish and maintain effective and beneficial relationships on behalf of the OLC with legislative personnel
- Experience with evaluating products from multiple perspectives (customers, stakeholders, vendors, best practices) in order to deliver quality information technology products and gain customer acceptance
- Demonstrated leadership skills and experience developing individual and collective expertise within teams to continually enhance quality of services provided to customers
- Demonstrated ability to mentor staff and provide guidance on how to improve knowledge, skills, and competencies
- Strong client service skills and demonstrated ability to deliver responsive and high quality services to both internal and external customers
Benefits
All OLC employees are excluded from collective bargaining, and therefore, receive enhanced benefits, such as CoBen benefit allowance, employer paid life insurance, additional vacation/annual leave, and are not subject to State Disability Insurance payroll withholding. Additional information can be found on CalHR’s website under California State Civil Service Employee Benefits Summary.
Contact Information
The Human Resources Contact is available to answer questions regarding the application process. The Hiring Unit Contact is available to answer questions regarding the position.
Human Resources Contact:
Coral Arana
(916) 341-8054
coral.arana@legislativecounsel.ca.gov
Hiring Unit Contact:
Jessica Gastelum
(916) 341-8520
Jessica.Gastelum@lc.ca.gov
Please direct requests for Reasonable Accommodations to the interview scheduler at the time the interview is being scheduled. You may direct any additional questions regarding Reasonable Accommodations or Equal Employment Opportunity for this position(s) to the Department's EEO Office.
EEO Contact:EEO/Human Resources
(916) 341-8330
OLC.HumanResources@LegislativeCounsel.ca.gov
California Relay Service: 1-800-735-2929 (TTY), 1-800-735-2922 (Voice) TTY is a Telecommunications Device for the Deaf, and is reachable only from phones equipped with a TTY Device.
Your Expertise
- Manage or oversee all aspects of IT projects applying industrial standards, principles, guidelines, methods and techniques using planning, monitoring, processes, and controlling principles tools to deliver an IT product, program solution, service, or system
- Participate in and oversee the planning, development, implementation, and maintenance of individual project objectives and short- and long-range plans
- Demonstrate logical thinking and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions, or problems
- Ability to communicate effectively with others using verbal and written communication
- Ability to develop end-user training materials, gather data to perform statistical analysis, and report outcomes
- Manage the working relationships between project leadership, project team members, executives, and stakeholders
- Ability to assess and understand complex business processes and customer requirements to ensure new technologies, architectures, and security products meet customer needs
- Ability to effectively communicate and perform in a fast-paced environment with constantly changing priorities while working under pressure and time constraints and maintaining high standards of professional, respectful, and ethical conduct
- Strong intrapersonal skills, especially in the area of program leadership, with demonstrated ability to effectively resolve conflict between people/groups
- Ability to work collaboratively with cross-functional teams to contribute to a high-performing work environment to achieve business objectives
- Ability to handle sensitive assignments with tact and diplomacy
- Strong commitment to delivering high-quality, timely client services to include during critical legislative business deadlines when meeting business needs requires providing services beyond normal business hours
- Possess high degree of initiative, strong organizational skills, and attention to detail
- Professional and personable demeanor with excellent customer service skills
- Strong analytical and problem-solving skills
Your Responsibilities
- Lead the analysis and resolution of complex problems and performance issues for critical legislative applications
- Apply analysis methods and automated tools to produce solutions that meet LDC’s customers’ business needs and are approved by LDC management
- Develop all project artifacts and documentation throughout the project lifecycle
- Manage project plans, resource plans, project schedules, communication plans, risk management plans, and other documentation
- Secure all required approvals on project documents
- Manage project scopes to successfully deliver the intended product, service, or result with the specified features and functions
- Control changes to project scopes
- Schedule and lead project-related meetings and discussions, including documenting requirements
- Work with program staff and project team member’s management to obtain a commitment of resources for projects
- Perform as a business analyst to coordinate and monitor requests from legislative members and staffs
- Enhance features and functionality of information technology and systems using automated request tracking systems, personal computers, and office automation software approved by the LDC management
- Perform as a customer service advocate providing second and third level problem support to high ranking legislative customers
- Establish and maintain relationships with members and staff of the Legislature to assure that effective communication between the customers and the LDC is maintained
- Participate as a team member on projects assigned to improve the productivity and performance of existing and new information system processes
- Communicate customer business requirements and provide a high-level of knowledge for multiple mission critical legislative applications
- Identify new issues and problems to assess the impact on the business processes used by legislative customers
- Report issues to appropriate staff of the LDC
- Perform as a subject matter expert and trainer-level business analyst to provide information technology consultation services and training
- Provide assistance to legislative members and staff in support of complex legislative information systems and constituent management programs
- Perform other duties as needed
Equal Opportunity Employer
The State of California is an equal opportunity employer to all, regardless of age, ancestry, color, disability (mental and physical), exercising the right to family care and medical leave, gender, gender expression, gender identity, genetic information, marital status, medical condition, military or veteran status, national origin, political affiliation, race, religious creed, sex (includes pregnancy, childbirth, breastfeeding and related medical conditions), and sexual orientation.
It is an objective of the State of California to achieve a drug-free work place. Any applicant for state employment will be expected to behave in accordance with this objective because the use of illegal drugs is inconsistent with the law of the State, the rules governing Civil Service, and the special trust placed in public servants.
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