Job Description

The Sales Operations Specialists are responsible for supporting the sales process by managing sales order processing from the point of order submission through order fulfillment and delivery. This includes reviewing orders for completeness and accuracy, communicating with the sales team, creating complete and accurate order pick sheets, creating complete and accurate METRC manifests and invoices. This team works closely with several other teams to coordinate the order process and supports best customer service practices when working with customers.

Essential Functions:

Accurately build pending sales orders from information provided by sales team in LeafLink
Understand order processes and requirements for each individual customer and cross- reference those with internal process and compliance as orders are processed
Communicate changes/issues to the assigned Sales Reps and work with the sales team to implement solutions or changes to outgoing orders
Track and associate METRC tags with outgoing orders
Print accurate order pick sheets for order fulfillment to package the orders
Email sales confirmations to the assigned sales rep prior to invoicing
Log all created orders onto the delivery schedule for route planning
Create METRC manifests and sales invoices for each shipment
Generate Boulder Bounce Back Forms for all outgoing deliveries
Schedule drivers and third-party couriers via route planning software
Stage and organize outgoing packages for delivery
Create complete and accurate manifests in METRC and invoices
Coordinate with the inventory team regarding any store returns, order discrepancies or needed reconciliation of inventory management systems
Respond to inquiries from customers including lead time, delivery dates, product information
Provide product solutions as needed
Communicate important customer feedback internally to appropriate resource

Required Personal Characteristics:

Strong written and verbal communication skills
Ability to work in a collaborative environment
Strong work ethic
Organized with strong attention to detail
Able to work in a fast-paced work environment and meet deadlines

Compliance:

This role is responsible for knowing and maintaining compliance with State and City Marijuana-related regulations
M/R 800 – Transport and Storage
M/R 900 – Business Records
M/R 1001 – Labeling, Packaging and Product Safety
BRC 6-14
BRC 6-16

Work Environment:

Office Setting
Moderate physical activity, such as walking and lifting, as required daily

Required Knowledge, Skills, and Abilities:

Able to identify and create solutions for errors with processes and data tracking systems
Possesses physical strength, and stamina required to stand, sit or walk for long periods of time (able to lift at least 30 pounds, able to stand for long periods of time, able to bend, push, pull and reach)
Attention and accuracy with detailed information
Ability to learn and apply knowledge to new technology, systems, and processes

Education, Experience, and Other Requirements: