Job Description
Moultrie Mobile is seeking an energetic, goal-oriented Customer Success Representative with a passion for delivering customer support to our diverse community of avid subscribers.
As a Customer Success Rep, you will provide exceptional, proactive support through a primarily remote work environment. You will communicate with customers via phone. We are looking for someone with exceptional attention to detail, problem-solving, and communication skills. You must also be self-motivated, have an excellent work ethic, and the ability to work alone, or with a team.
We are seeking a professional who is adaptable to evolving products, tools, and services and flexible in working in a fast-paced environment. You will be joining a dedicated team that is focused on supporting each other while constantly enhancing their product knowledge and expertise. This is a great opportunity to be a part of a growing Customer Success team in a dynamic startup environment!
This is a Seasonal position available through December 31, 2024, with the opportunity to work primarily remotely.
JOB RESPONSIBILITIES
- Serve as the main point of contact for Moultrie Mobile customers via phone calls
- Quickly become an expert in the Moultrie Mobile product suite
- Resolve customer inquiries
- Maintain a quality rating by following procedure and acting in the customers’ best interest
- Record all interactions with customers in the provided CRM system
- Meet evolving department goals and metrics
JOB REQUIREMENTS
- High school diploma
- A minimum of 1 year experience providing support in a customer service environment, preferably in a call center
- Willingness to work a flexible schedule, including some evenings and weekends
- Ability to work in a remote setting with a reliable internet connection
- Great communication skills
- Strong time-management skills
- Goal-oriented mindset
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