Dispatch Service Coordinator

We Are Patterson! Patterson Companies, Inc. is focused on providing the best products, technologies, services and business solutions to the animal and oral health markets. We are seeking a motivated individual with a customer service and leadership aptitude to join our Oklahoma City team. This is an opportunity to work alongside the best in the dental industry to provide a first-class customer service. Join a company that is Passionate, Focused, Always Advancing, and People-First.

As a Dispatch Service Coordinator for Patterson Companies, you will be responsible for providing a professional approach to dispatching and performing all duties related to the scheduling of requests for service. The service coordinator role requires a high level of professional autonomy due to the nature of resource planning in assignment of service technicians to service requests.

Responsibilities:

Dispatch:

• Triages calls and inquiries from customers.

• Assigns and schedules service requests from clients or company personnel.

• Manages resources efficiently and effectively for all scheduled service.

• Monitors service orders assigned to technicians.

• Responsible for the life cycle of service order (creates, edits, completes and invoice service orders).

• Reconciles various CRM reports on a monthly basis.

• Works closely with the Branch Procurement Specialist(s) with resource and project planning.

Customer Support:

• Develop strong working relationships across the business/functions, as well as with customers and manufacturing partners.

• Provide impeccable customer service and sales support; respond to customer queries, answer questions and solve problems in a timely fashion.

• Communicate any pertinent information received from customers to the outside sales representative or appropriate management.

• Identify customer requirements and expectations in order to recommend specific products and/or solutions.

• Performs other service coordinator duties as assigned.

Job Qualifications

• Associates degree or higher preferred or 2-5 years equivalent industry experience.

• Expresses strong customer service orientation or related dispatching experience through excellent written and verbal/phone communication skills.

• Has strong organizational and multi-tasking skills, demonstrates sound judgment and excellent decision-making abilities, and shows a great attention to detail.

• Uses technology with efficiency, including Microsoft 365 and SAP CRM platforms.

Preferred Qualifications

• 1-3 years dispatching and customer service experience, with previous experience in the Dental industry preferred.

• Previous working experience with project or resource coordination.

• Bookkeeping/accounting experience preferred.