Job Description
New Customer Enrollment Specialist - Port Saint Lucie, FL
Location: Port Saint Lucie
Department:
- Handle inbound and outbound customer calls, emails, and inquiries with professionalism and courtesy.
- Address and resolve customer concerns or issues in a timely and effective manner.
- Adhere to all HIPAA guidelines/regulations.
- Communicate effectively and empathetically with customers to understand their needs.
- Provide clear and concise information to customers on products, services, and processes.
- Accurately load all patient information into working system, generating all necessary documentation and providing a high level of customer service to customers and ABC Territory Sales Managers.
- Maintain a strong working knowledge of products & services, funding sources and company policies & procedures. Develop and maintain a strong understanding of specific requirements of contracted providers.
- Continuously update knowledge on industry trends and customer service best practices.
- Adhere to established quality standards and guidelines in customer interactions.
- Participate in training sessions to enhance skills and knowledge.
- High school diploma or equivalent required.
- Ability to pass a drug and background check.
- Basic working knowledge of computer systems; Brightree experience a plus.
- 2+ years in a call center environment.
- Previous experience in customer service or a related field.
- DME or Medical experience.
- Familiarity with insurance rules and regulations.
- Variety of Medical, Dental and Vision Insurance Plans
- 401k Plan
- PTO and Paid Holidays
- EAP
- Employee Discounts
Job Segment: Call Center, Supply, Quality Assurance, Customer Service, Operations, Technology
Visit Original Source:
https://www.indeed.com/viewjob