Job Description

JOB DETAILS:

Salary: $51,000-$61,000

Job Types: Full-time

Schedule: Monday to Friday

Benefits: available after 6 months

Location: Nepean, ON

IMMEDIATE SUPERVISOR: Inside Sales Manager

BASIC FUNCTION: The Inside Sales Representative works with customers to determine their needs, provide solutions, and ensure a smooth sale and delivery process. They respond to customers’ questions, demonstrate products, and process orders. They also play a key role in keeping the store well-maintained and providing a positive and easy shopping experience.

RESPONSIBILITIES:

· Establish rapport with customers by assisting walk-ins and processing orders by phone and email.
· Process, pull, and distribute customer purchases quickly and efficiently.
· Handle questions and complaints in a timely and professional manner.
· Accurately perform data entry of sales orders to generate invoices of products for delivery or pick-up. Also secures payment of invoices with proper funds or obtain credit authorization as per company policy.
· Prepare quotes based on materials list and industry pricing.
· Maintain communication with clients regarding product availability, delivery, scheduling, etc.
· Assist in shipping, receiving, general inventory and merchandising duties.
· Maintain professional and technical knowledge by attending educational workshops.
· Staying up to date on products sold, their usage, competitive prices and new products emerging on the market.
· Respond to upwards of 100 calls per day.
· Practice active listening to understand customers’ projects and needs to properly calculate the material requirements.
· Research new products to fully understand their use and recommend suitable alternatives with consideration to Ontario’s Building Code.
· Ensure products sold are compliant with job specifications.
· Coordinate product and order deliveries with Dispatch.
· Direct qualified opportunities to the appropriate sales representative for further development
· Execute special orders for items that are not in stock or that we do not carry.
· Handle minor customer complaints, provide appropriate solutions and alternatives within the time limits. Follow up to ensure resolution.
· Maintain proper housekeeping including but not limited to the product displays & inventory of cleaning supplies.
· Assist supervisor and other employees as needed.
· One (1) mandatory Saturday every year for inventory (Last weekend of July before Civic Holiday weekend).

EDUCATION: High school diploma or general education degree (GED).

EXPERIENCE: 2 years experience in commercial/construction materials sales considered an asset

SKILLS, KNOWLEDGE & ABILITIES:

· Must be fluently bilingual (written and oral) in English and French.
· Knowledge of building materials preferred; eagerness to learn is an asset.
· Strong interpersonal, communication and customer service skills.
· Excellent organizational skills and the ability to multitask in a fast-paced environment.
· Good computer skills (entering and processing sales, operating cash register, ordering products, entering and tracking merchandise, Microsoft Office Suite, etc.).
· Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.
· Ability to work independently and as an active member of a team.
· Proactive attitude to research products and find solutions.
· Possess an energetic, outgoing, and friendly demeanor.
· Required to wear Personal Protective Equipment as prescribed in designated areas.
· Knowledge of BisTrack software is an asset.

PHYSICAL DEMANDS: