Legal Operations Solutions Specialist

LawVu is transforming the legal industry by providing the world’s leading and most loved platform for in-house legal teams.

LawVu is a fast growing New Zealand software company with customers and employees around the globe, including in New Zealand, United States, Australia and Europe. Our legal workspace is a category creating software platform that is designed specifically for in-house legal teams. We’re backed by leading venture capital firms, including Insight Partners and Airtree Ventures.

The Legal Operations Solutions Specialist at LawVu is part of the Global Sales team. We are looking for someone with a high level of legal and technology expertise and experience that will be able to understand and communicate both the functionality and value proposition of our product through customer-facing demonstrations and RFP responses.

The Legal Operations Solutions Specialist will be critical in contributing to the Legal Operations Excellence team’s role in positioning LawVu’s product capability appropriately for maximum sales win-rate by helping to connect the dots between the LawVu product capabilities and effective sales messaging that communicates how LawVu solves the problems and challenges faced by in-house legal teams.

The Legal Operations Solutions Specialist will have a positive, “let’s get it done” attitude, excellent communication and interpersonal skills, and be able to work collaboratively with key stakeholders to deliver key individual and team OKRs and assist others in achieving theirs where required.

What you’ll do…

• Work collaboratively with Account Executives to provide live demonstrations of the LawVu legal workspace to prospects and expansion opportunities. While Account Executives are expected to do overview and first full demonstrations, the Legal Operations Solutions Specialist will be expected to perform demonstrations that go deeper into product functionality and involve more complex use cases
• Be a product and legal work-flow expert consultant to the sales team, including responding to questions about technical specifications, use case examples, and product specific feature/functionality information. Work collaboratively with other departments to obtain answers to technical or specialized product questions when not readily available
• Assist with the effective completion and submission of RFP’s. While Account Executives own the RFP and are responsible for completion, the Legal Operations Solutions Specialist is expected to assist.
• Assist with effective completion and submission of data security RFI’s, questionnaires and meetings with prospective customers.
• Assist our Implementation and Customer Success teams with technical sales and expansion support, to existing accounts.
• Create and assist with limited configuration and training for prospect sandbox environments upon request
• As a member of the Legal Operations Excellence team, you will also be responsible for:
  • Developing and maintain a RFP library to enable a more efficient RFP response process
  • Developing and maintaining a process for request for and configuration of a sandbox environment
  • Maintaining and configuring the LawVu demo site and development of sales enablement resources for use of the same
  • Provide feedback and information to the Product team regarding feature requests and other product feedback
• Attend internal meetings in order to maintain expertise in areas of product knowledge, data security, integrations, partnerships and other cross functional internal groups in order to maintain expertise and knowledge-base.
• Attend industry events as requested

What you’ll need…

• BS or BA required, JD or legal operations experience preferred
• 3+ years previous experience with legal technology, preferably SaaS
• 3+ years in customer facing roles, such as sales, customer success or working with internal customers
• Ideally, some in-house or law firm experience and/or understanding of legal operations market in SMB to Enterprise organizations
• Exceptional communication skills (both virtual and in person)
• Excellent organizational skills and ability to multi-task when working with dozens of active prospects and/or projects
• High-level of responsiveness and ability to prioritize internal and external requests
• Service oriented and a problem solver when addressing concerns
• Ability to quickly build credibility and trust with prospects/clients
• An enabling attitude with an entrepreneurial spirit and passion for our mission

Location

West Coast USA

What sets us apart:

• Monthly wellness allowance to use on whatever enables you to bring your whole self to work - gym membership, massage, childcare.. the list goes on!
• Health insurance cover
• Extended paid parental leave
• Extra paid day off on your birthday
• Employee share option plan
• Home office allowance set up for remote employees

Reports to

VP Global Sales

Why LawVu?

At LawVu we support many types of flexible working arrangements that allow you to balance your work, your life and your passions. We offer the opportunity to get onboard a growth company early and the opportunity to participate in LawVu’s success through our incentive scheme. LawVu has rapidly expanding offices and our work environment encourages continuous improvement and future career development.

Our collaborative and inclusive culture is one we’re immensely proud of. We know that a diverse workforce is a strength that enables us to better understand and serve customers and innovate successfully. From the moment you join, you’ll feel welcome and supported to do the best work of your life.

Our team is only as strong as the culture it is built upon. Our core values are:

Inspire and Delight

We take pride in what we do and go the extra mile to create experiences that inspire and delight our customers.

Move Swiftly

We do what we say we will do, moving fast to get the right things done to make an impact.

Dig Deeper

No challenge is too big. With courage we embrace the challenge, learn from our mistakes and share the knowledge

Take Ownership

With every decision and behavior, however big or small, we take ownership of it's impact on our business.

Back yourself. Back others

We strive to be supportive, honest people who respect each other and build a high level of trust to perform as a winning team.

Bring your Woo

Woo is what energizes us, brings us joy and makes us unique. We seek to create a safe environment that fosters bringing your whole self so you can thrive.