Sales Support Representative

Job Description

Position
Sales Support Representative

Summary
​​​​​​​Partner with a designated Salesperson (s) to manage current and prospective
customer accounts. Receive, process, and continuously maintain/service these accounts.​​​​​​​

Essential Duties
​​​​​​​・ Serve as direct support of the Salesperson (s) responsible for the accounts in which the
Sales Support Representative is assigned.
・ Receive order information from established customers by phone, fax, e-mail or EDI.
Refer calls from prospective customers to a salesperson.
・ As necessary, obtain credit information from the prospective customer and forward the
application to the accounts receivable supervisor.
・ Inform customers of order information, such as unit prices, credit terms, shipping dates,
anticipated delays, or any other status update pertinent to the account.
・ Ensure accuracy all information received from a customer.
・ Confer with production, sales, warehouse (shipping operations), or common carrier
personnel to expedite or trace shipments.
・ Receive and respond to customer complaints in a timely manner. Immediately,
communicate with the designated salesperson of the complaint and all other
discrepancies related to the account.
・ Manage all administrative aspects of the assigned accounts. These responsibilities
include, billing, order entry, verifying and invoicing the orders. As well as, filing invoices
and corresponding documents.
・ If assigned, act as designated “invoice receivables” coordinator. This task entails:
processing invoices received from the sister-locations (Japan, Taiwan, etc.), re-
formatting these invoices, and correlating supporting documentation for each invoice as
appropriate.
・ Perform all other duties as assigned by Sales Operations Supervisor, Branch and/or
Sales Manager.

Working Hours, Working style
​​​​​​​8：00-17：00

Woking Location
​​​​​​​Cincinnati, OH

Salary/Benefit
$20-21/hr

Holidays
​​​​​​​Saturday Sunday Holiday​​​​​​​

Qualifications
​​​​​​

Must possess good written and verbal communication skills.

Must possess good problem-solving skills.

Must be able to work in a team-setting or independent of others.

Must be proficient in the use of Microsoft applications (word, excel, power-point,
Outlook).

Must be detail-orientated and possess excellent active-listening and critical-thinking
abilities. Bi-lingual capability a plus; but not a pre-requisite.

Mathematical Skills:

Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.

Ability to compute rate, ratio, and percent.
Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form.

Ability to deal with problems involving several concrete variables in standardized situations.

Physical Requirements:

Must be able to sit, stand and view a computer screen for extended periods of time.

Must be able to walk several times a day to the warehouse area, when
necessary.

Must be able to lift a minimum 30 pounds.

Work Environment:

Must be able to work in an environment which uses liquids and solutions needed in the Company’s scope of business (includes using proper PPE).

Reasonable accommodations may be made as necessary.

Additional Requirements:

Must be able to pass all pre-employment testing requirements
(drug-test and back-ground check).

Job Type: Full-time

Pay: $20.00 - $21.00 per hour

Expected hours: 8 per week

Shift:

• Day shift

Application Question(s):

• No vacation until you work one year, then 6 days off, 8 hours of sick leave per year, do you want to apply?

Education:

• Associate (Required)

Experience:

• Microsoft Excel: 1 year (Required)
• Inside sales: 1 year (Required)

Language:

• Japanese (Preferred)
• English (Required)

License/Certification:

• Driver's License (Required)

Ability to Commute:

• Cincinnati, OH (Required)

Work Location: In person

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