Job Description
Minimum:
Maximum:
Location:
Salt Lake City, Utah
Job Type:
Full time
Job Title:
Inside Service Salesperson
Job Description:
Position:
Inside Sales Representative – YESCO Franchising
General Purpose:
To increase sales volume/revenue of sign and lighting service work by attempting to contact retail establishments via phone, making them aware of the issue/outage and receiving authorization to schedule a technician to come on site. These leads are then handed off to a local office who schedules and completes the work.
You are supported by part-time employees who drive specific routes and capture outages with photo images and written descriptions logged in our proprietary software. Unlike other solicitations, you will only be contacting locations where a need for our service has already been identified.
Compensation will include a base rate plus an additional bonus on jobs verified to have been scheduled by you, completed and invoiced by the local office. Training is provided.
Essential Duties & Responsibilities:
-
Attempt to contact 4 new leads per hour including the following tasks
- Review prior activities logged in our proprietary customer relationship management (CRM) tool
- Browse lead’s online presence to enhance the conversation
- Contact the lead via phone and identify the decision maker
- Make them aware of the need for service
- Answer any questions/concerns
- Close the sale by getting authorization to schedule a technician
- Enter relevant information into the CRM tool for future reference
- Attempt to follow-up on previously contacted leads where the process outlined above was not completed (e.g. decision maker was not identified or able to speak at the moment)
- Sell prospective customers on the benefits of using YESCO as a service provider
- Follow scripting where appropriate to ensure uniform customer experience
- Maintain close working relationships with sales/scheduling resources at the local offices you support to enable seamless transition of leads back to the local office for scheduling/support
- Represent local offices when questions arise regarding new sign fabrication and/or installation based on provided profiles
- Resolve and/or re-direct customer complaints as appropriate
- Create and support a positive and fun work environment
- Exhibit professionalism in appearance, conduct, and judgment
Marginal Duties & Responsibilities:
- Attend meetings when invited and provide feedback to the management team
- Support training of other inside salespeople, local account managers and franchise owners
Training & Qualifications:
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions. A high school diploma or equivalent is required with ongoing or completed undergraduate studies preferred.
- Proficient in Microsoft Word, Excel and PowerPoint
- Able to learn a proprietary web-based Customer Relationship Management (CRM) tool
- Communicate effectively with internal and external customers
- Present self professionally both on phone and in person
- Become knowledgeable in service offering and sales approach
- Motivate self to perform required tasks
Physical/Sensory Demands:
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions. Work is generally performed in a safe and comfortable office environment. While performing the duties of this job, the employee is regularly required to:
- Focus for long periods of time
- Use computers to enter data
- Use telephone to converse with leads, customers and local YESCO offices
- Perform repetitive wrist, hand or finger movement
The employee is regularly required to talk, feel the attributes of objects, grasp, push, and reach with arms or hands. Must be able to occasionally move objects of 10-15 lbs. Specific vision abilities include: clarity of vision at 20 inches or less; ability to adjust eye to bring an object into sharp focus. Must have the ability to manage stressful situations including difficult conversations with leads, long work hours and flexibility to meet customer needs. Regional travel possible every 6-12 months.
We maintain a drug free workplace. Young Electric Sign Company is an EEO/AA employer. We welcome all qualified jobseekers. Jobseekers will receive fair and impartial consideration without regard to race, sex, color, religion, national origin, age, disability, veteran status, genetic data, religion or other legally protected status.
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