Director Customer Success Management

Job Title

Director Customer Success Management

Organization

Variosystems is an internationally established and recognized electronics manufacturing services organization specializing in the development, industrialization, production and life-cycle management of electronics solutions to leading innovators in Europe, North America and Asia. Our competencies include printed circuit board assembly, system integration, and box build assembly applications for the med-tech and life sciences, aerospace, industrial, smart infrastructure and environment, and high-end consumer market verticals. With 30 years of experience, Variosystems has established a reputation for operations excellence and highest customer satisfaction operated by a team of more than 2,500 staff worldwide.

Job Description

The Director of Customer Success Management will lead the customer success teams to ensure customers achieve their desired outcomes while utilizing our products and services. This role will focus on driving customer satisfaction, retention, and growth through proactive engagement, strategic account management, and exceptional service delivery.

Tasks and Responsibilities

• Managing the Customer Success Management organization in North America, which includes the Customer Success Teams, Test Engineering, and Quality Engineering.
• Customer facing, regional representation of the Customer Organization North America providing leadership to the team and support with contract negotiations.
• Customer relationship management including full program responsibility with both, existing and new customers.
• Supports new business development and growth objectives within Med-tech and Life-sciences, Aerospace, Smart Infrastructure and Environment, and Industrial market sectors.
• Effective portfolio management focusing on growth, profitability and cash flow (profit & loss responsibility)
• People & organization development: implementation of Variosystems target operating model including further development of key roles, competencies and interfaces to business support functions and operations organization.
• Collaboration with Variosystems colleagues in other regions
• Positioning and representing the VARIOexperience with customers

Required Knowledge Skills and Abilities

• 5-7 years managerial leadership experience of a business unit/team
• Strong business acumen / growth mindset / entrepreneurial / speed / hands-on
• Decision-making skills.
• Experience in marketing and selling electronics manufacturing services.
• Management of P&L in similar industry.
• Program management in technology services environment
• Experienced in negotiating contracts and multi-year agreements.
• Customer-centric behavior and thinking.
• People and organizational development.
• Strong business process mindset / understanding of information systems (SAP) and business intelligence tools (Qlik), KPI Management, CRM systems.
• Financial savvy (pricing, profitability, growth)

Location

Southlake, TX

Onsite/Hybrid

Benefits

Group Health Insurance

Dental

Vision

Life Insurance

LTD & STD

401k

Critical Illness

Flexible Spending Accounts

Disability

HRA

Variosystems LLC is an equal opportunity employer and is committed to providing a workplace free from harassment and discrimination. We celebrate the unique differences of our employees because that is what drives curiosity, innovation, and the success of our business. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, gender identity or expression, age, marital status, veteran status, disability status, pregnancy, parental status, genetic information, political affiliation, or any other status protected by the laws or regulations in the locations where we operate. Accommodations are available for applicants with disabilities.”