Job Description

Job Overview

The Clinical Quality Assurance Manager is responsible for overseeing all aspects of the quality management system as they pertain to the systematic measurement, comparison with a standard, monitoring of clinical processes and an associated feedback loop that confers to quality assurance.

Undertake proactive leadership of advancing the patient experience by promoting co-designing of patient - and family-centered care while ensuring alignment with strategic objectives.

Duties

Lead organizational strategic planning ensuring stakeholder engagement.
Lead Quality Improvement initiatives to improve the patient experience, patient safety, organizational performance and mitigate risk.
Develop, review, measure, monitor and analyze performance measures and indicators, and implement evidence-based change to improve indicator alignment with Quality Standards.
Risk management entailing a proactive risk response that includes risk identification, assessment, evaluation, and mitigation and control strategies.
Document and create reports, briefing notes and presentations required for the delivery of an effective patient experience, organizational performance, and risk management.
Develop and produce quarterly scorecard
Manage patient safety initiatives which include the incident review process, safety audits, policies and procedures; includes analyzing trends and implementing evidence-based approaches to improvement.
Develop and collect risk reduction and mitigation strategies based on results of incident reports, audits, and feedback.
Lead the incident reporting for patients, staff and visitors through the collection, investigation of events, analysis and trending of incident report data.
Lead stakeholder and patient engagement and ensure end to end management of feedback.
Responsible for the management of Corrective Action and Preventive Action (CAPA) investigations as well as Non-Conformance (NC) investigations and process activities.
Oversee the development, communication and education of relevant policies, processes and procedures; including the support, development and planning of drills, and audits of such policies and procedures.
Ensure compliance across the organization to all relevant standards, legislations and regulatory agencies; including but not limited to Health Canada, FDA, CPSO – OHPIP, Integrated Community Health Services Centre (ICHSC) – Diagnostic Imaging and Accreditation Canada.
In partnership with the HR Manager, promote an organizational culture of safety and one that fosters staff satisfaction and wellbeing.
Member of the Quality Assurance Committee, ensure planning and management.
Member of Leadership & Partnership and Health Canada Committees.
Chair of the Patient Care Committee

Qualifications

M.Sc. Quality Improvement and Patient Safety or related field
A minimum of 5 years of experience in quality improvement in a health care setting (knowledge of Six Sigma, Lean, Model of Improvement)
Experience in project management with the ability to manage multiple projects simultaneously.
Proficient in analyzing data and using statistical methods to drive decision-making processes.
Excellent communication skills with the ability to collaborate effectively across departments.
Detail-oriented with strong organizational skills to manage documentation and reporting requirements.

Job Types: Full-time, Permanent

Pay: $70,000.00-$90,000.00 per year

Benefits: