Inside Sales Representative

Inside Sales Representative

To perform this job successfully, an individual must be able to perform each essential function.

• Generate new and repeat sales by providing product, category, brand and pricing options, supported by technical information and customer service in a timely professional manner over the phone.
• Engage in “Consultative Selling”. Assist customers to get what they need with a desire to be successful, while also increasing sales, average order size, gross profit margin lines per order.
• Educate, train and be an invaluable resource and partner to customers.
• Keep current and accurately maintain customer files, pricing and notes in ERP /CRM system.
• Identify trends in customer satisfaction or dissatisfaction
• Identify potential new accounts and create a sales plan to open new customers.
• Participate in annual Highline sales and margin budgeting process developing year over year customer increases and overall position annual goal. Ensure goals are met as defined.
• Participate in monthly performance review meetings with Sales Team Lead. Review to include Highline assigned targets – Market Basket improvement, Private Label Penetration, Cross Selling, and B2B customer portal.
• Insure customers are receiving catalogs and leverage the use through training.
• Provide competitive market information for pricing, product trends, customer information.
• Manage cost of sales including freight or other applicable expenses.
• Process customer requests including returns. Manage credit levels with Credit Department.
• Attend and participate in regional and Highline team sales meetings.
• Participate in stretch assignments as requested and required.
• Excellent sales telephone skills including discovery techniques, active listening and negotiation skills.

• Keen customer service focus with consistent upbeat, positive, hard-working, self-motivated attitude.
• Wide degree of creativity and latitude is required. Must be familiar with sales concepts, practices and procedures. Relies on experience and judgment to plan and accomplish goals and essential job duties.
• Adept at time management and managing multiple priorities. Must be organized and detail oriented.
• Must be comfortable spending majority of time on phone, generating outgoing and receiving calls.
• Thrives in continuous improvement culture and comfortable with daily, weekly, quarterly and yearly goals and budget reviews.

An individual qualified for this job must have and maintain the following qualifications:

• College degree or equivalent work experience preferred. High school diploma required.
• 4 years’ experience in an inside sales position, preferably in the Automotive Aftermarket or Installer industry.
• Must have strong computer skills including Microsoft Office with emphasis in Excel.

The physical demands described here are representative of those that must be met by an individual to successfully perform the Essential Functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

The Company will make reasonable accommodations in compliance with the Americans with Disabilities Act and Amendments.

Please read the below statements and sign below to confirm your understanding.

Note that this is not an employment contract and does not in any way constitute a job offer or alter the at-will status of employment at Highline Warren. Nothing in this job description restricts management’s right to assign or reassign duties and responsibilities to this job at any time.