Inside Sales Representative

Service Champions the #1 Industry Leader on the West Coast as a Premier Provider of Residential Heating, Plumbing, and AC. Voted Top Places in Orange County, by the OC Register for the last 7 years in a row, and we are proud to carry this honor! We’re driven by our 7 Core Values: Integrity, Respect, Compassion, Punctuality, Teamwork, Enthusiasm, and Accountability, as well as our “Good Deeds for Free" brand promise.

Service Champions in Brea, our flagship location, has an immediate opening for an experienced Rehash Coordinator/Inside Sales Rep for our Plumbing Department. The successful candidate will have knowledge of residential plumbing services, comfortable using Service Titan (or similar software), and have a proven track record in service & equipment sales. This is a full-time, hourly position, eligible for commissions on top of base pay, reporting to the Inside Sales Manager.

Great opportunity for a driven, motivated individual.

DUTIES AND RESPONSIBILITES

• Make outbound sales calls to past and present proposed business opportunities minimizing customer defection
• Generate proposals for clients by communicating Service Champions value proposition
• Express empathy and compassion, taking full ownership of the client’s satisfaction
• Proactively gain and maintain a full understanding of our portfolio of products and services
• Efficiently enter detailed records of customer interactions and actions taken
• Achieve productivity standards and goals set by the company while maintaining high quality calls and following expected call flows and scripts
• Deliver sales results that meet and or exceed sales goals established by management.

SKILLS AND QUALIFICATIONS

• Proven track record of success in an inbound or outbound sales role
• Dedicated to providing superior customer service
• Exceptional phone and interpersonal skills
• Exceptional written and verbal communication skills
• Strong negotiating skills
• Able to manage multiple priorities within a fast-paced, deadline driven, multi-discipline, structured environment
• Strong judgment skills to make sound business decisions and resolve issues in a clear, calm, and diplomatic manner
• Ability to talk and type accurately; typing speed of at least 40 wpm
• Proficient in Microsoft Word, Outlook, Excel
• Availability to work weekday shifts between 7:00 am and 8:00 pm, occasional Saturdays

EDUCATION AND EXPERIENCE

• High School diploma or equivalent required, college preferred
• Minimum of 3 years of proven sales experience in a commission environment

PHYSICAL DEMANDS

• Regularly required to sit; use hands to handle or feel and type
• Speaking and hearing ability; heavy communication through talking and listening to employees and clients directly as well as through telephone conversations to resolve issues
• Frequently required to reach with hands and arms
• Occasionally required to stand; walk and stoop, kneel, crouch, or crawl
• May lift and/or move up to 10 pounds and occasionally lift and/or move up to 25 pounds.
• Specific vision abilities required by this job include close vision, distance vision, peripheral vision, depth perception and ability to adjust focus.
• Once hired, all employees must maintain a well-groomed appearance (i.e. a business-like haircut, clean shaven (no facial hair), and no visible tattoos.)

BENEFITS

• 401K w/ Company Match
• Medical, Dental, Vision
• Life Insurance
• Paid Vacation
• Paid Holidays

We are an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws.

This policy applies to all employment practices within our organization, including hiring, recruiting, promotion, termination, layoff, recall, leave of absence, compensation, benefits, training, and apprenticeship. We make hiring decisions based solely on qualifications, merit, and business needs at the time.

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