Job Description

Venture Steel, a leading national steel service center, is seeking a talented addition to our staff. We offer a competitive benefits package including medical, dental, and vision benefits, paid holidays, paid vacation, 401(k) matching, and much more.

We are currently looking for an enthusiastic and driven individual to join our inside sales team as Customer Support/Inside Sales Representative. This position will maintain, grow, and service new and existing accounts. Our selected candidate will work closely with outside sales representatives, purchasing, operations, logistics, and the customer to establish strong, long-term relationships by ensuring that the needs of the customer are met accurately and timely. This role will ensure high-quality customer service to external customers, including rapid response to all inquiries, as well as execute on-time delivery according to customer specifications. The role will be responsible for informing customers of delivery setbacks and changes in order status, as well as ensuring proper inventory levels are maintained from forecast to shipment. This role also includes supporting customers on quoting material needs by the company.

Education

2-4 year college degree in business or a related field or relevant work experience.

Experience

2-3 years of sales area experience. Previous steel experience and product knowledge is an asset.

Key Responsibilities

Process orders from end to end
Confirm data accuracy in orders and invoices
Contact customers to obtain missing information or answer inquiries
Communicate important feedback from customers to our internal team
Ensure targets are met and report any deviations
Set up new accounts
Maintain and update customer profile and information
Communicate with the logistics department to ensure timely deliveries
Collaborate with other sales team members to obtain and service our customers and coordinate with purchasing, scheduling, production, shipping, quality, and finance promoting our core value of providing industry leading customer service by ensuring the smooth operation and delivery of material.

Minimum Qualifications

Excellent customer service and sales skills
Knowledge of basic computer applications including Outlook, Excel, and Word
Strong attention to detail with the ability to accurately enter/maintain information
Excellent organizational skills
Effective interpersonal and communication skills
Self motivated and able to maintain a schedule
Ability to produce and analyze sales reports
Knowledge of sales performance metrics

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Job Type: Full-time

Pay: $24.00 - $25.00 per hour

Expected hours: 40 per week

Benefits: