Job Description
WHAT MAKES US EPIC?
At the core of Epic's success are talented, passionate people. Epic prides itself on creating a collaborative, welcoming, and creative environment. Whether it's building award-winning games or crafting engine technology that enables others to make visually stunning interactive experiences, we're always innovating.
Being Epic means being a part of a team that continually strives to do right by our community and users. We're constantly innovating to raise the bar of engine and game development.
QUALITY ASSURANCE
What We Do
The Quality Assurance team owns the testing process, risk management, and quality evaluation of all products and functions across Epic. Our team works closely with developers and production to ensure the best possible user experience for our community and customers.
What You'll Do
We're looking for a Senior QA Manager, Operations to oversee our global skills development and overall discipline efficiency across Unreal Engine, games, metaverse development, and online services. You will own skills development, quality metrics evolution, recruitment, data management, and morale events across products. As a manager, you will lead a small team sequentially while also performing as an individual contributor to solve meaningful discipline-specific problems, focusing on long-term solutions so that problems remain fixed.
In this role, you will
- Oversee the recruitment process and data management to make sure every QA team is getting the right people at the right time
- Evaluate and improve morale and organizational efficiency spanning individual teams to projects that impact everyone in a 500+ person organization
- Be the key point of contact within Epic QA for operational effectiveness, impacting cross team relationships and supporting our external partnerships
- Move between the organizational and tactical execution layer as you seek to understand test problems so that you can build and run both the short-term and long-term solutions to fix those concerns
- Identify and track risks while providing strategic solutions
- Create and refine training materials to improve QA's ability to work more effectively with development throughout the SDLC
- Develop a quality bar framework for development teams across disciplines
What we're looking for
- Bachelor's degree and 8+ years of Quality Assurance experience
- 4+ years of managerial experience
- Experience managing complex data sets and juggling a host of competing priorities
- A deep understanding of defect reporting, version control, and configuration management best practices, along with different testing phase best practices and objectives (functional, system integration, UAT, performance)
- Experience working in a fast paced environment and the desire to lead a strong test-focused team
- Experience managing vendor relationship or complex relationship within an organization
- Previous experience supporting a SaaS product, software, or game development is preferred
- Formal QA certification, such as ISTQB or equivalent experience is highly preferred
EPIC JOB + EPIC BENEFITS = EPIC LIFE
Our intent is to cover all things that are medically necessary and improve the quality of life. We pay 100% of the premiums for both you and your dependents. Our coverage includes Medical, Dental, a Vision HRA, Long Term Disability, Life Insurance & a 401k with competitive match. We also offer a robust mental well-being program through Modern Health, which provides free therapy and coaching for employees & dependents. Throughout the year we celebrate our employees with events and company-wide paid breaks. We offer unlimited PTO and sick time and recognize individuals for 7 years of employment with a paid sabbatical.
ABOUT US
Epic Games spans across 25 countries with 46 studios and 4,500+ employees globally. For over 25 years, we've been making award-winning games and engine technology that empowers others to make visually stunning games and 3D content that bring environments to life like never before. Epic's award-winning Unreal Engine technology not only provides game developers the ability to build high-fidelity, interactive experiences for PC, console, mobile, and VR, it is also a tool being embraced by content creators across a variety of industries such as media and entertainment, automotive, and architectural design. As we continue to build our Engine technology and develop remarkable games, we strive to build teams of world-class talent.
Like what you hear? Come be a part of something Epic!
Epic Games deeply values diverse teams and an inclusive work culture, and we are proud to be an Equal Opportunity employer. Learn more about our Equal Employment Opportunity (EEO) Policy here.
Note to Recruitment Agencies: Epic does not accept any unsolicited resumes or approaches from any unauthorized third party (including recruitment or placement agencies) (i.e., a third party with whom we do not have a negotiated and validly executed agreement). We will not pay any fees to any unauthorized third party. Further details on these matters can be found here.
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