Project Coordinator-Customer Service

ResourceOne is currently looking for a Project Coordinator to join our client services team.

Job Summary:

The Project Coordinator works alongside an assigned Account Executive and Project Manager(s). The Project Coordinator assists the Project Manager with client communications and coordination of job orders through production to ensure project delivery on time, on target and on budget. The project coordinator supports the Client Services team in submitting production samples and work tickets for Print, Data, Postage, and Mail shop work orders.

Supervisory Responsibilities:

• None

Duties/Responsibilities:

• Attend Daily Production Meeting
• Provide dedicated assistance to assigned Project Managers to assure client communication is timely and accurate
• Assist Project Manager to ensure jobs are entered and delivered accurately on schedule and within quality expectations
• Responsible for coordinating the delivery and logging of client services work orders to the control center.
• Ensure accurate and timely feedback to CRM/PM/internal clients on service failures, status changes, project concerns, or work ticket changes.
• This role is expected to keep up with project management technical knowledge/skills, mail knowledge/regulations, and best practices specific to company services and products.
• Continually learn new techniques in direct mail and manufacturing platform.
• Support the Program Manager in Job Order Entry, Proof-Reading, Purchase USPS permits as applicable, execute change orders implement pre-invoicing as needed
• Follow direction of Project Manager to oversee job production and comply with job timeline
• Learn the concept of CANI (Constant and Never-ending Improvement)
• Develop a basic understanding of the printing processes, letter ship processes USPS regulations as it pertains to 1st class and bulk mail design and compliance
• Must be professional in dress, communication, and actions
• Maintain a clean and safe working environment
• Consistent and Reliable attendance is mandatory
• All other duties as assigned

Required Skills/Abilities:

• Exemplary associate status within the organization who is willing to work as a team member
• Good communication skills with intermediate or advanced skills in MicroSoft Office
• Ability to develop and maintain smooth, cooperative working relationships with peers, subordinates, and superiors
• Capable of handling day-to-day work challenges confidently and is willing and able to adjust to multiple demands, shifting priorities, ambiguity, and rapid change, shows resilience in the face of constraints, frustrations, or adversity, and demonstrates flexibility.
• Ability to allocates one's own time efficiently, handles multiple demands and competing priorities, and efficiently assigns responsibilities, delegates, and empowers others, removes obstacles, coordinates work efforts across multiple teams, monitors all progress, and gives appropriate real-time feedback for client adherence.
• Willingness to bring all conflicts into open and use them productively to enhance the quality of discussions and maintain positive working relationships.
• Must be able to build effective teams committed to R1 and customer's goals, fosters collaboration among team members.
• Strong math skills
• Color Recognition
• Exemplary attention to detail

Education and Experience:

• A High School graduate or GED and 2 years' experience in a fast-paced customer service environment Preferred
• A basic understanding of the printing processes, letter shop processes, and USPS regulations as it pertains to 1st class and bulk mail design and compliance
• Marketing Development experience preferred

Physical Requirements:

• Must be able to lift up to 50lbs periodically
• Required to stand for long periods of time, bend, reach and move about the facility
• Required to grip twist and turn both hands for long periods of time

Must be authorized to work in the United States and successfully pass a comprehensive criminal background investigation.

For more information and details, email Christy -cwhite@resource-one.us You can also apply online at www.resource-one.us

ResourceOne is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. ResourceOne is also committed to compliance with all fair employment practices regarding citizenship and immigration status.