Job Description
About Mettler Toledo
Our Opening and Your Responsibilities
Essential Duties and Responsibilities:
What You Need to Succeed
Minimum Education / Experience Required:
Our Offer to You
Equal Opportunity Employment
Working at Mettler Toledo means you are impacting the world in important ways. Our precision measuring devices span the world's laboratories, production facilities, and retail stores. We manufacture, sell, and service instruments that detect, measure, and weigh - from the infinitely small to the largest of vehicles or airplanes.
- We help feed the world. We impact how food is produced, packaged and made safe.
- We help keep you healthy. Our instruments make it possible for scientists to develop new drugs and bring life-saving medicines to the world.
- Mettler Toledo products are important to the production and consistent quality of every kind of consumer product.
Our Opening and Your Responsibilities
Role/Purpose:
The Order Processing Manager is responsible for leading the order entry and order management teams, whose responsibilities include all order processing activities from the point an order is received until the order is shipped. In addition, the Order Processing Manager is responsible for developing, training and on-boarding associates to create a high-performing team, and achieving productivity, quality, and compliance KPI's within the department.
Essential Duties and Responsibilities:
- Recruit, hire, develop and train department staff to build a high-performing team.
- Provide guidance and direction to the order entry and order management teams to ensure customer orders are processed timely and efficiently.
- Establish and implement KPI's that track department productivity, quality and performance when processing new customer orders and change orders in the company's ERP and CRM systems.
- Play a key role in the implementation of SAP.
- Provide guidance and direction to the order entry and order management teams to resolve issues that may arise on a day-to-day basis.
- Ensure all company standards are achieved, including export compliance.
- Participate in the company's Sales & Operations Planning process.
- Prepare dashboards and reports for sales visibility and decision-making.
- Develop and implement new processes that enhance customer service and drive productivity.
What You Need to Succeed
Required Knowledge, Skills and Abilities
- Excellent working knowledge of ERP systems, SAP preferred.
- Demonstrated proficiency in Microsoft Office products, including advanced knowledge of Excel and PowerPoint.
- Strong interpersonal and organizational skills.
Minimum Education / Experience Required:
- Must have a 4-year degree from an accredited college.
- Five to ten years supervisory experience with a demonstrated track record building, developing and coaching a high-performing team; a minimum of 3 year's experience managing sales order processes.
Our Offer to You
- Medical, dental and vision care coverage and a 401(k) savings plan with company matching – all starting on date of hire
- Tuition reimbursement, employee wellness programs, plus other perks and discounts
- Parental and caregiver leave policies
- All the usual benefits such as paid time off, flexible spending, short-and long-term disability, basic life insurance, business travel insurance, Employee Assistance Program, and domestic partner benefits
- Global market strength and worldwide leadership in weighing
- A brand name that is identified worldwide with precision, quality, and innovation
- Thousands of patents, design and innovation awards
- A commitment to extraordinary service on our state-of-the-art equipment
Equal Opportunity Employment
We are an equal opportunity employer and value diversity at our company. We give consideration for employment without regard to race, color, religion, sex, age, national origin, disability, sexual orientation, gender identity, genetic information, protected veteran status, or any other protected classification. You can find more details in our Equal Employment Opportunity Policy. If you’d like more information about your EEO rights as an applicant under the law, please click here.
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