Job Description

Thermal Supply is a Daikin Comfort Technology company in the Pacific Northwest. Thermal Supply is a wholesaler of heating, air conditioning equipment parts, refrigeration and supplies. We have 23 locations in the PNW. This position is located in Billings, Montana.

The Area Sales Representatives’ (ASR) primary responsibility is to meet sales and margin goals for his or her sales area. An ASR has a broad range of responsibilities within his or her territory, including customer service, sales, customer development and Sales Support.

Customer Service:

Provides excellent customer service by treating all customers fairly and honestly.
Follows up on all commitments to customers in a timely manner.
Makes regularly scheduled sales calls to all assigned customers.
Maintains an updated call schedule and follows it.
Keeps customers informed of product features and benefits, new products, bulletins, etc.
Resolves all customer issues with sales orders, quotes, returned products, product warranty, credit, etc. by the end of the following business day.
Product responsibilities
HVAC supplies and equipment, refrigeration products, food service, and other product categories.

Sales:

Develops and maintains a sales plan for each account.
Recommends products to meet customer needs.
Responds to all selling opportunities.
Informs customers of new products Thermal Supply offers.
Informs customers of sales specials and marketing promotions.
Assists in new product identification and introduction including recommendations on inventory stocking and training.
Gathers “field intelligence” and provides this information to Branch and VP of Sales.
Actively participates in monthly sales performance reviews with VP of Sales.
Actively recruits new customers.

Customer Development:

Informs customers of scheduled training classes and dealer meetings and gets a high percentage of customers to attend.
Attends training sessions with dealers.
Partners with vendor representatives to increase total sales.
Works with customers sales team to increase sales to the final consumer.
Deliver and review monthly sales reports with business owner/general manager/sales manager.
Attends factory training and dealer recruitment trips when required.

Sales Support:

Supports Credit Manager in dealing with customer credit and collections issues.
Attends company and factory product training sessions and continually seeks product knowledge improvement.
Works with FSR on customer equipment training and product issues.
Performs all functions necessary to implement marketing and sales programs and meets all deadlines.
Collaborates with DSRs, VP of Refrigeration, VP of Foodservice and VP of Equipment to achieve sales goals and gain new customers.
Works to reach branch sales goals as part of the branch team.
Advises Branch managers of customer requirement changes, such as delivery or inventory demands.
Performs additional projects/duties to support ongoing business needs.

Nature & Scope:

Ensures work is aligned with the Director’s expectations, goals, and vision
Accountable for implementation of policies, processes, and procedures for short-term results
Decisions and problem-solving are guided by policies, procedures and business plan; receives guidance from Senior Manager/Director
Works on difficult to moderately complex issues and projects
Provides guidance and training to subordinates
Has authority to hire, recommend pay, establish performance and recommend for termination
Level of signing authority established by company policy/guidelines

Skills & Experience:

Proficient sales ability with the ability to build and action a robust sales plan
Excellent communication and presentation skills; both verbal and written
Proficient computer skills required including Microsoft Office and internal systems like CRM, expense reporting, etc.
Strong relationship building and customer service skills with the ability to generate new business through negotiating and carrying out a sales plan
Strong organizational and multi-tasking and time management skills
Ability to focus and high level of attention to detail
Ability to read and interpret construction documents and drawings/plans
Knowledge of HVAC products, services, customers and market trends
Demonstrates discernment and sound judgment
Self-motivated with the ability to work autonomously with minimal supervision
Ability to apply good judgement, strong work ethics and integrity on the job
Minimum 5 years of sales experience preferably within the HVAC industry
High School Diploma or GED equivalent
College degree preferred

Job Type: Full-time

Pay: From $65,000.00 per year

Benefits: