Job Description

Job Summary
Overview:
Culinary Depot is seeking a dedicated and skilled Customer Service Representative to join our team. As a CSR, you will be the primary point of contact for our customers, addressing a variety of inquiries and issues with professionalism and excellence. If you are passionate about delivering outstanding customer service, possess strong communication and organizational skills, and have a keen eye for detail, we encourage you to apply!

Roles & Responsibilities:

Customer Interaction: Respond to customer inquiries via phone, email, and chat promptly and professionally.
Issue Resolution: Address and resolve customer complaints related to damages, order discrepancies, and other concerns effectively.
Order Follow-Up: Provide updates on order status and follow up with customers on outstanding orders.
Internal Communication: Collaborate with sales teams and other internal departments to resolve customer issues and ensure satisfaction.
Record Keeping: Update customer records and track orders to facilitate accurate and timely issue resolution.
Process Improvement: Identify recurring customer issues, suggest process improvements, and report findings to management.
Team Collaboration: Work with other CSRs and teams to ensure seamless customer service and support.

Qualifications and Skills:

Experience: Minimum of 1 year in customer service or a related field.
Communication: Excellent verbal and written communication skills with strong problem-solving abilities.
Detail-Oriented: Highly organized with a strong attention to detail.
Adaptability: Ability to work effectively in a fast-paced environment and adjust to changing priorities.
Technical Skills: Proficient with CRM software and other customer service tools.
Teamwork: Ability to work independently and collaboratively as part of a team.
Attitude: Positive attitude and strong work ethic.
Education: High school diploma or equivalent required.

Join Our Team!

Growth Opportunities: Build a career with us and explore diverse opportunities for professional development and advancement within the company.
Friendly and Respectful Atmosphere: Experience a workplace where mutual respect and camaraderie are valued, fostering a positive and collaborative environment.
Fully Stocked Cafeteria: Fuel your day with a variety of options from our fully stocked cafeteria, ensuring you stay energized and productive.
Comprehensive Healthcare: Enjoy access to healthcare benefits that support your well-being and that of your family.
401k Retirement Plan: Plan for your future with our competitive 401k retirement savings plan.
Paid Time Off for Yom Tov and Chol Hamoed: Celebrate important holidays with peace of mind, knowing you'll have paid time off for Yom Tov and Chol Hamoed.
Sick and Vacation Time: Balance your work and personal life with generous sick and vacation time allowances.

Culinary Depot Core Values:

At Culinary Depot, our core values are the heartbeat of everything we do.

· Respect Everyone - Respect Everything - We believe that Respect Everyone - Respect Everything is fundamental to fostering a supportive and inclusive environment. We treat each individual with dignity and value every aspect of our work, knowing that respect builds trust and collaboration.

· Stay Curious - Stay Curious drives our commitment to innovation and continuous improvement. We encourage our team to explore new ideas, embrace challenges, and seek knowledge, knowing that curiosity fuels growth and excellence.

· Get it Done - When it comes to getting the job done, we embody Get it Done with determination and efficiency. We are dedicated to delivering results and meeting our goals with a sense of urgency and reliability.

· Be Proud - Be Passionate - We take immense pride in our work and approach each task with a genuine Be Proud - Be Passionate attitude. Our passion is reflected in the quality of our products and services, and we are driven by a deep sense of pride in what we do.

· Be Positive - Spread the Vibes - Finally, our mantra to Be Positive - Spread the Vibes ensures that we foster a positive and uplifting atmosphere. We believe in the power of a positive mindset and strive to spread good vibes throughout our team and with everyone we interact with.

Job Type: Full-time

Pay: $18.00 - $25.00 per hour

Expected hours: 40 per week

Benefits: