Senior Technical Support Engineer

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Job Category

Customer Success

Job Details

About Salesforce

We’re Salesforce, the Customer Company, inspiring the future of business with AI+ Data +CRM. Leading with our core values, we help companies across every industry blaze new trails and connect with customers in a whole new way. And, we empower you to be a Trailblazer, too — driving your performance and career growth, charting new paths, and improving the state of the world. If you believe in business as the greatest platform for change and in companies doing well and doing good – you’ve come to the right place.

Salesforce Inc. seeks Senior Technical Support Engineer in Indianapolis, IN:

Job Duties : Serve as a Trusted Advisor, drive conversations with our customer's Business Stakeholders armed with best practices for enterprise architecture functions such as Security, Performance, Development Process, Release Management and Application Governance. Lead the resolution of critical technical issues, providing prompt and complete resolution to technical challenges and business issues. Solve highly visible, technical, global and strategic, enterprise cases and ensure highest levels of customer satisfaction with exposure to all skill groups/areas of the product/platform for the most critical issues. Understand how Signature Support customers use our technology (integration points, implementation setup, etc.) and ensure we understand how they are measured so we can align our success metrics. Provide proactive support, including but not limited to; proactive system/limit monitoring and communications, deep Splunk analysis, creating definitions for proactive alerts, working with Customer Centric Engineering and Technical Enablement teams on proactive tuning, and provide recommendations to minimize potential service disruptions. Liaise and work closely with the Salesforce R&D and Infrastructure teams on escalated technical issues and product roadmap changes/new features as well as working with R&D on pilot programs. Participate in Signature Support project work, including but not limited to; envisioning and building new monitoring and/or reporting tools, creating or improving existing processes/procedures, as well as developing/providing additional “white glove” support practices associated to incident prediction and prevention capabilities. Serve as a Subject Matter Expert (SME) exhibiting the highest level of expertise in providing Salesforce Support. ˆHQ address additionally encompasses the following Salesforce locations in Indianapolis: 433 North Capitol Avenue, 36 South Pennsylvania Street, 1 East Ohio Street, 111 Monument Circle. The permanent position may be offered at any of these locations in Indianapolis. Telecommuting is an option. Some travel to Salesforce offices may be required.

Minimum Requirements : Master’s degree, or foreign equivalent, in Computer Science, Information Technology Management, Engineering (any field), or closely related quantitative discipline, and two (2) years of experience in job offered or in any occupation in a related field, OR Bachelor’s degree, or foreign equivalent, in Computer Science, Information Technology Management, Engineering (any field), or closely related quantitative discipline and five (5) years of progressively responsible experience in job offered or in any occupation in a related field.

A related technical degree required (Computer Science, Information Technology Management, Engineering (any field)).

Special Skill Requirements : (1) App Exchange Data Loader, (2) Force.com Explorer, (3) Change Set (4) Force.com Excel Connector, (5) Force.com IDE, (6) Workbench, (7) SOQL Explorer (8) Force.com Migration Tool (ANT), (9) Github, (10) Jenkins. Any suitable combination of education, training and/or experience is acceptable. Telecommuting is an option. Some travel to Salesforce offices may be required.

Submit a resume using the apply button on this posting or by email at: onlinejobpostings@salesforce.com at Job# 23-134407. Salesforce is an Equal Opportunity & Affirmative Action Employer.

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