Sales Coordinator (Bilingual English & Chinese)

ABOUT THE COMPANY

Founded in 1888, Lee Kum Kee, a Hong Kong-based global food company, specializes in creating condiments and sauces that promote Chinese cuisine worldwide. With more than 200 products to choose from, Lee Kum Kee takes the mystery out of cooking authentic and delicious Asian foods in the comfort of your kitchen. Lee Kum Kee is committed to providing authentic and innovative condiments and sauces featuring the highest quality ingredients. Armed with a unique management culture, stringent quality control, superb and innovative products, coupled with the century-long brand reputation, Lee Kum Kee has achieved unanimous recognition and won numerous prestigious awards.

Lee Kum Kee (USA) Inc., a division of Lee Kum Kee International Holdings Ltd., has its headquarters and manufacturing facilities in Southern California with more than 300 employees. We are looking for the best and brightest talents to join our company and work together to bring the next level of success!

BENEFITS

• Medical, dental, life insurance covered by the company
• 401(k) retirement plan with company match
• Two (2) weeks vacations
• Ten (10) paid holidays

POSITION SUMMARY

To perform this job successful, the Sales Coordinator must support the Sales Operations Function with daily sales activities.

ESSENTIAL FUNCTIONS

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Process orders and coordinate on-time product deliveries (US & Overseas).
• Respond to customers inquiries and provide customer services.
• Follow the policy and procedures.
• Monitor inventory status to ensure product availability for the orders.
• Prepare product bulletins (customer price list and promotional products).
• Prepare Customer Master Record form for new account set up.
• Provide Certificate of Analysis (COA), if necessary.
• Prepare warehouse requisitions for trade samples/special promotions.
• Process product returns for expired products and/or damage products.
• Team up with Sales to follow up aging AR including outstanding invoices, short payments, and credit memo.
• Coordinate with Sales & Marketing Function in terms of product specifications, Insurance Certificate, shipping product samples, demos, and customer complaints.
• Prepare business plans, correspondence, projects, and reports if needed.
• Responsible for assisting /covering other markets and customers when necessary.
• SAP support.
• Ability to travel locally if needed.
• Other duties as assigned.

COMPETENCIES

• Problem Solving
• Action Oriented
• Planning & Organizing
• Customer Focus
• Self-Development

SUPERVISORY RESPONSIBILITIES

This position has no supervisory responsibilities.

• This position requires a Bachelor’s degree or one to two years of related experience in the food industry and/or training; or equivalent combination of education and experience.
• Computer literate in Microsoft Word, PowerPoint, Excel, and SAP experience is a plus.
• Successful candidate must be reliable, thorough, and detail oriented.
• Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form.
• Ideal candidate must be able to deal with problems involving several concrete variables in standardized situations.

• Ideal candidate must have excellent interpersonal communication skills both written and verbal in English.
• Must be able to speak Chinese; reading and writing is a plus.

• Ideal candidate must be able to apply basic mathematical concepts to perform daily functions.

• Regularly required to use hands and fingers on computer keyboard, cell phone, and office equipment.
• Required to stand, sit, kneel, and walk when performing this job.
• Occasional lifting and/or moving up to 50 pounds may be necessary (e.g., moving products, supplies, materials, or samples).
• This position requires travel – about 10% out of the office.