Senior Manager, Technology Operations

Prosci is seeking a highly skilled and strategic Senior Manager, Technology Operations to join our team. This pivotal role will collaborate with cross-functional leaders to spearhead our technology infrastructure on a global scale. The ideal candidate will offer expert analysis and leadership, managing technology systems and processes to boost efficiency and effectiveness. You will play a crucial role in advising on and documenting system requirements, as well as crafting system specifications that foster continuous improvement without our Information, Communication, Technology (ICT) Department.

Requirements

Key Responsibilities

Global infrastructure development

• Identify global market needs by understanding, identifying, assessing and documenting business requirements, recommending business priorities and advising business on options, risks and costs versus benefits of various solutions.
• Develop roadmap and maturity model; translate business requirements into functional and non-functional specifications. Develop functional models to further illustrate business need. Actively manage and communicate changes to specifications.
• Defining and creating new positions and leading hiring efforts during 2024 and 2025
• Collaborates and consults with users to understand operating procedures, problem areas, plans and requirements to develop effective ICT solutions.

Business Analyst

• Lead or advice on requirements gathering facilitation sessions
• Solution review for implementation (workflows, systems, etc.)
• Help analyze impact of proposed solution on existing technology platforms.
• Designs models and utilizes analysis and solution development methods, including process maps, flow charts and diagrams.
• Participate in validating, testing and updating project documentation.
• Manages projects by defining project scopes and timelines, manages vendors, is mindful of budgeting costs and allocation of resources.
• Designing solution and translating into implementation plan

Data Security governance and control

• Owning strategic approach for data management governance and control
• Understanding global regulatory compliance
• Representing ICT in information security discussions

Portfolio management

• Review existing dashboards to optimize for global reach
• Reporting on portfolio health on regular basis, cross-functionally and to market leaders and executives
• Work closely with CPMO to ensure visibility into ICT projects and management of resources
• Oversight of vendor delivery on strategic initiatives

Supervisory responsibilities

• Will supervise Data Specialist and Business Analyst roles (to be added 2024)

Competencies

• Collaboration, global perspective, action oriented, drives results, balances stakeholders.

Technical/Functional Skills

• Data analysis
• M365
• Business analysis
• Portfolio management
• Experience presenting to C-suite groups

Qualifications

• 5 years people leadership experience of technical role/teams.
• Experience translating objectives into actionable plans.

Benefits

Work Location: This role can be based out of office in Fort Collins, Colorado or a remote capacity within the US or CAN.

Base Compensation: $120,000 - $150,000 is the projected range of annual base salary for this role depending on the candidate’s overall qualifications and experience. You may also be eligible to receive bonus and benefits.

At Prosci, you’ll find more than a job. Here, you can be you, contribute to meaningful work in the world, enhance your overall wellness, co-create your professional experience, find your flow, and learn and grow. Our global team is rich in experiences and passion for helping our clients create change success.

We offer a motivating total compensation package, inclusive of our Prosci Bonus Incentive Program and comprehensive wellness benefits, including generous paid time off, holidays and volunteer time, medical, dental, vision, long-term and short-term disability programs, life insurance, a 401k matching program, LinkedIn Learning access, and multiple employee-led interest and resource groups.

We hope you're interested in making a difference with us. Even if you don't feel that you meet every requirement listed in this job description, we still encourage you to apply.

Prosci is an equal opportunity employer that is committed to inclusion and diversity. Employment opportunities at Prosci are available to all applicants, without regard to race, color, religion, sex, sexual orientation, gender identity, genetic information, national origin, age, disability, veteran status, or any other legally protected characteristics. You can learn more about our efforts to build a more inclusive, equitable and diverse organization: https://www.prosci.com/about/dei.

If you require assistance due to a disability applying for open positions, please submit a request to: applicantsupport@prosci.com.

About Prosci

Founded in 1994, Prosci is a global leader in change management and the provider of choice for 80% of Fortune 100 companies. Prosci combines scientific research with the people side of change to deliver results-focused solutions that enable clients to achieve change outcomes and grow organizational change capability. Prosci maintains the industry’s largest body of change management research—the basis for the company’s tools, methodologies, advisory services, and role-based development programs. To date, Prosci has certified over 100,000 change management practitioners worldwide.

The company is headquartered in Fort Collins, Colorado, with offices in Australia, Brazil, Canada, Chile, Colombia, Europe, Mexico and Spain, plus more than 30 certified Prosci Partners around the globe. Prosci is continually expanding directly and through its global partner network to ensure change success for clients no matter where they are located. Check out our website for more about our team and approach: https://www.prosci.com/about.