Central Station Operator

Sebastian is a premier provider of communications and construction services in California. With more than 70 years of experience, Sebastian is passionate about providing people with a great place to work. Our high growth and dynamic model offers employees the opportunity for career advancement. As a family company, we value the expertise and experience of our team.

Job Description:

The primary responsibility of this position is to dispatch on monitored alarms (this includes troubleshooting for alarm customers). Will also be responsible for processing 411 calls and Operator calls, answering repair service calls pertaining to phone service, DSL, and alarm repair. This position also includes any other duties pertaining to the Central Station. The Operator/alarm dispatcher reports to the Central Station Lead. This position will be working night, swing, and weekend shifts. Shifts are 4pm-midnight and 12am-8am

Job Duties:

• Respond to signals immediately with accuracy, while assisting customers professionally
• Work with technicians and installers to verify signals are received correctly
• Sort and file all work orders, customer updates, contracts and emergency instructions in the file cabinets located in the CS
• Must be Alarm Company Employee (ACE) Certifiable
• Provide directory assistance – information for 411
• Field and log calls for trouble/phone repair – 611
• Provide assistance for customers who dial “Operator”
• Assist with various projects that require data entry
• Stuffing and sorting bills/envelopes and customer inserts
• Does general office duties such as filing and verifying data as needed
• Capture market data on customer call backs/surveys
• Provide after-hours support for DSL products

Job Requirements:

• Must have high school education or equivalent
• Flexible schedule (weekends, holidays, varying shift schedules)
• Must have exceptional communication skills, Spanish preferred but not required)
• Must have good interpersonal skills with customer focus
• Ability to adapt to different personalities and resolve conflict with unpleasant customers

Physical, Mental and Environmental Requirements:

• Must be able to sit for long periods of time.
• Must have minimal ability to stand, sit, squat, bend, kneel, twist, crawl, reach, push, and pull as required for light duties of standard office clerical positions.
• Occasional lifting and/or carrying of objects weighing up to 20 lbs.
• Exposure to air-conditioned/heated office environment.
• Hearing is required to perceive information at normal spoken word level.
• Visual acuity is required for preparing and analyzing data, operation of office equipment, and determining the accuracy and thoroughness of work.

Compliance:

• If you need an accommodation as part of the employment process, please contact Human Resources.
• Equal Opportunity Employer, including disabled and veterans.
• If you want to view the EEO is the Law poster, please choose your language: English - Spanish - Arabic - Chinese
• If you want to view the EEO is the Law Supplement poster, please choose your language: English - Spanish - Arabic - Chinese
• If you want to view the Pay Transparency Policy Statement, please click the link: English

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