Customer Service Representative/Industrial Sales

Job Description

Industrial Sales Representative

Since 1982 Star Industries has been the leading manufacturer of heavy-duty equipment attachments for the construction and building industry. Some of the largest equipment owners and operators in the United States and Canada use our innovative attachments to improve productivity, save time and reduce both capital and labor costs. Star Industries culture is top-notch, and we practice the fundamentals of a great work environment. We believe our success ultimately depends on the people that make up our company. We are fanatical about safety. We honor our commitments. We show meaningful appreciation. We treat each other like family. We find a way.

Job description

Star Industries is seeking an experienced Customer Service Representative/Industrial Sales to join our growing organization. The Customer Service Representative/Industrial Sales position requires you to have experience with industrial equipment rentals or sales. The Customer Service Representative/Industrial Sales role requires understanding of construction equipment such as skid steers, telehandlers, and forklifts. Our ideal Customer Service Representative/Industrial Sales is a hardworking individual who can complete tasks successfully with little to no supervision.

Job Responsibilities

· General understanding of construction equipment.

· Handle inbound traffic (via email and phone), applying your product and industry knowledge to guide customers and prospects to the best solution for their needs.

· Prepare quotes for existing customers and the Sales department.

· Process orders and maintain our CRM (Business Central 365).

· Manage and track customer issues to resolution.

· Regular and timely attendance is an essential function of this position.

· Work with sales team and other departments to meet deadlines.

• Maintain a positive attitude with customers, clients, co-workers, and management.
• Maintains a safe, clean, and organized work area.

· Perform other related duties as required or directed.

Job Requirements

· High School Diploma or GED desired.

· At least 2 years in a sales or CSR environment within the Construction Equipment or Attachment industry (B2B experience would be ideal and you’re an excellent negotiator and problem solver).

· A team approaches. This role requires you to work collaboratively with colleagues to manage customer orders and issues from receipt to resolution.

· Technical ability with MS Office suite (Outlook, Excel, Word) and you know your way round a CRM.

· High degree of hand/finger dexterity.

· Previous experience working in industrial manufacturing industry preferred.

· Strong attention to detail, organization, and time management skills.

· Ability to professionally communicate and work with others.

· Handle materials in a safe and orderly manner.

· Assist with the timely fulfillment and delivery of products.

· Work with team members to meet established goals.

· Must be able to frequently stand, walk, sit, bend, stoop, kneel, lift, climb, and/or balance.

· Self-motivated to perform a task to the best of one’s ability by using your own drive or initiative.

· Excellent attendance.

· Dependable and trustworthy.

Job Type: Full-time

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Paid time off
• Professional development assistance
• Vision insurance

Schedule:

• 8 hour shift
• Day shift
• Morning shift

Travel requirement:

• No travel

Experience:

• Construction Equipment Sales or Rental: 2 years (Required)
• Customer service: 2 years (Required)

Work Location: In person

Visit Original Source: