Solutions Engineer

illumin is a leading technology company that provides marketers with a one-stop solution for omnichannel digital advertising with best-of-category return on advertising spend. Our journey automation technology, illumin, offers planning, buying and real-time intelligence from one platform. With proprietary Artificial Intelligence, illumin brings unique programmatic capabilities to close the gap between advertising planning and execution. illumin is headquartered in Toronto with offices throughout Canada, the U.S., Europe, and Latin America. For more information, visit illumin.com and check out our Life @ illumin video here!

Position Overview:

The illumin Journey Advertising platform has introduced an entirely new way of buying addressable media over the past three years since launch, and with that a new level of understanding and strategy is needed as it relates to bringing this platform to the market and selling its core value to external agency and brand direct clients. We are excited to be building a dedicated support team to assist the broader sales organization with deeper level discussions with prospective self-serve and managed service clients.

How You Will Contribute:

The solutions engineer will be a SME with media and business knowledge and be a resource available to the broader sales teams as needed. They will assist in designing and recommending advanced recommendations for potential and existing software customers who have complex needs as it relates to our illumin Journey Advertising platform. They will attend virtual and in person client meetings per request and learn to understand the in-depth needs of our customers business goals and operations.¬This role works alongside the commercial and field sales teams to uncover customers business challenges and create a unique and engaging story while subsequently presenting the value and benefits of that story of using illumin as the catalyst.¬This team member will drive end-to-end support for complex deals, including building important customer and account relationships.

Following that, they will undertake a variety of activities such as making recommendations to sales and customer success (or to customers directly) with the purpose of signing new customer contracts and winning deals. They will accomplish this by a combination of creative problem solving within the scope of our current technological capabilities, as well as identifying new functionality and quick wins that our product and engineering teams should possibly pursue. Additionally, they will act as an advocate within the technology division for lesser-known product functionality that is in-demand, and which could provide significant sales wins over the short and long term.

What You Will Do:

• Help to build the foundation of a team at a heavy growth stage AdTech company using your expertise and background at prior roles and companies.
• Engage in presentations of illumin with potential/existing customers, internal sales teams, training internal colleagues.
• Design strategies and recommendations for potential illumin self-serve and managed service clients.
• Support the qualification of self-serve deals and scoping/timeline of customer delivery to ensure product fit to customer needs.
• Partner with Product during the pre-sale phase to shape and scope any new areas that are not part of our out-the-box offering.
• Identify potential challenges and blockers to complex deals and driving software based solutions.
• Collaborate with the Marketing team to develop compelling collateral for illumin including: Contributing to blogs, white papers, and conference attendance, etc.
• Serve as a critical voice of the customer to provide input to illumin Engineering and Product teams
• Assess potential clients' platform requirements and help create plans that align with those objectives and strategy, considering factors such as illumin platform features, scalability, integrations, support, and pricing for long term contracts.

What You Will Need:

• 3-5 years in the AdTech, or SaaS industry, in a role related to advanced software support.
• Experience in cross-functional collaboration between Sales, Platform, Marketing and Engineering teams.
• Ability to drive high level strategic business conversations with agency and brand direct clients.
• Expert-level knowledge of the RTB programmatic and addressable ecosystem, competitive landscape of DSPs, SSPs, and an overarching understanding of the convergence of MarTech and AdTech platforms.
• Required in office presence (approximately 3-5 days per week in Toronto) to collaborate with Sales, Product, and Engineering teams.
• Embrace a culture of continuous learning, innovation, and evolution.
• Stay abreast of industry trends, technological advancements, and changes in the Digital Advertising landscape

What You Will Get:

• An inspiring and family-focused culture with offices around the world
• A competitive compensation package
• Comprehensive health and dental benefits including life and disability insurance
• An unlimited vacation policy
• Generous parental leave benefits with a top-up plan
• Time with our executive coach and Chief Empowerment Officer to assist in your growth and professional development
• Participation in our Employee Recognition Awards program
• An annual education and learning stipend
• Corporate rates and perks including fitness membership discounts
• Embrace and promote our company values: Ignite, Flow, Soar, Grow

GREAT PLACE TO WORK®

illumin is certified as a Great Place to Work® after a thorough and independent analysis conducted by @Great Place to Work Canada. This certification is based on direct feedback from employees, provided as part of an extensive and anonymous survey about the workplace experience. Check out our website here.

DISCLAIMER

This description has been designed to indicate the general nature and level of work performed by the employee within this position. However, the actual responsibilities, duties, qualifications, and experience may vary. The Employee may perform other related duties as required to meet the ongoing needs of the organization. Information contained in this job posting/description is subject to change.

GREAT PLACE TO WORK®

illumin is certified as a Great Place to Work® after a thorough and independent analysis conducted by @Great Place to Work Canada. This certification is based on direct feedback from employees, provided as part of an extensive and anonymous survey about the workplace experience. Check out our website here.

DISCLAIMER

This description has been designed to indicate the general nature and level of work performed by the employee within this position. However, the actual responsibilities, duties, qualifications, and experience may vary. The Employee may perform other related duties as required to meet the ongoing needs of the organization. Information contained in this job posting/description is subject to change.

DIVERSITY, INCLUSION & EQUAL EMPLOYMENT OPPORTUNITIES

illumin is committed to the principle of equal employment opportunity for all our people and to providing a work environment free of discrimination and harassment. We expect and require the cooperation of all our people in maintaining an environment with mutual respect by and for all our employees and applicants.

All employment decisions at illumin are based on business needs, job requirements and individual qualifications, without regard to race, colour, ancestry, creed (religion), place of origin, ethnic origin, citizenship, sex (including pregnancy, gender identity), sexual orientation, age, marital status, family status, political belief, physical or mental disability, receipt of public assistance, or irrelevant record of the offence.

illumin provides accommodations for individuals with disabilities. If you require accommodation, please contact us by e-mail at TalentAcquisition@illumin.com. This ensures that the appropriate accommodations are in place during the recruitment and selection process and before you begin your journey with us.

Let us know what we can do to help you be successful during your recruitment experience at illumin.