Digital Sales Supervisor

Digital Sales Supervisor – Mazda Lakeland

Holler-Classic Family of Dealerships, an Automotive News Top 100 dealership group with 10 dealerships serving the Central Florida market, has been proudly family-owned since 1938. Our Buy Smart – Be Happy® brand promises include Our Best Price First, Pure and Simple® and Commission-Free Sales.

As the Digital Sales Supervisor you will have the opportunity to make a positive impact on our business and the lives of team members and customers every day. We are looking for a driven, dedicated individual who is excited by the opportunity to join a successful team and continue to drive home the culture of success that has been built over nearly nine decades.

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable Accommodations may be made to enable qualified individuals with disabilities to perform the essential functions.

Duties and Responsibilities include, but are not limited to, the following:

• Review/Analyze incoming calls, texts, and emails to ensure that each lead has a manager touch
• Manage appointment pipeline
• Create, maintain, and measure the internet sales processes
• Provide proposals to customers for purchase/lease
• Complete appraisals for online trade-ins
• Interview, hire, and train new sales associates and digital sales representatives on CRM, Phone and internet processes as well as buy smart be happy and successful engagement.
• Phone call quality control
• Answer questions and provide accurate information about our products
• Create templates in CRM to gain more engagement from customers
• Competitive price and offer shopping
• Ability to pivot priorities when needed

Required Skills/Experience:

• Professional phone skills when contacting customers
• Ability to provide exceptional customer service
• Solution oriented
• Positive attitude
• Ability to interact and assist with a wide variety of customers and employees
• Previous digital sales experience preferred
• Reliable Transportation
• High School diploma or Equivalent
• Must pass background screening process

Supervisory Responsibilities:

• Oversee the Digital Sales Representative Team

Job Type:

• Full-Time

Pay

• Pay Range $35,000 - $65,000 annually

Full Time Benefits:

• 401(k) & 401(k) Matching
• Employee Assistance Program
• Health Insurance
• Dental Insurance
• Vison Insurance
• Life Insurance
• Flexible Spending Account
• Paid Time Off After 6 months
• Referral Program
• Associate Discount Program

Schedule:

• Ability to work a flexible schedule including evenings, weekends, and holidays

Holler and Classic Family Collection of Dealerships is proud to be an equal opportunity workplace. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, Veteran status or other legally protected characteristics. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. We participate in the E-Verify program. Upon an applicant's request, Holler and Classic Family Collection of Dealerships will consider reasonable accommodation to complete the application process.

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