Software Inside Sales Representative (GPT2)

Position: Software Inside Sales Representative (General Publishers)

Location: Any Location in Canada

About Compugen

Compugen is one of Canada's largest privately-owned Information Technology (IT) Solution Providers. We help customers design, acquire, integrate and operate technology. Our mission is to help organizations realize new possibilities. Every day, our dedicated staff across North America focus on providing extraordinary customer service and support experiences to private and public sector organizations. We combine breadth of skill, depth of expertise, and commitment to operational excellence at scale to deliver exceptional, customer-focused experiences.

If you are driven to make a difference, relentlessly curious and collaborative at the core, we’d love to talk to you. Join us and help us make a difference.

Software Inside Sales Representative (General Publishers)

We are searching for an exceptional Software Inside Sales Professional to support current and future customers. As part of the Compugen team, you will be working with many skilled and focused team members, that will benefit and help you in furthering your knowledge and experience with publisher/vendor Licensing and grow within the organization.

Join a team that is invested in your future, who provides training, coaching, and career path development. Your voice matters and we want to hear it. Our sales team works together to test new ideas before we go all in. If you are someone who gets things done, entrepreneurial, is curious, and coachable, come make Compugen the place to learn, grow, and accelerate your career.

Responsibilities

• Understand publisher programs and offerings and continually increase knowledge of the specified publisher groups (e.g. Adobe, Sophos, Solarwinds, etc...)
• Function in a Customer Service Representative capacity providing ongoing support and administrative assistance to the Sales Account Representative and Compugen customers
• Direct contact with the customer and ensures they have a high level of confidence in our ability to satisfy their requirements and expectations
• If required, attend customer calls to gain trust and confidence in Compugen and specifically the sales team
• Proactively own and manage renewals effectively within your region and publisher set before the renewal contracts expire using the tools provided
• Supply quotes to customers in a timely and effective manner
• Check purchase orders for accuracy against the quote and/or standards before processing the order
• Ensure that orders are expertly expedited through the system and process in a timely manner
• Liaise with Administrative, Technical, and Operation departments in order to provide expedited order flow and successful resolution of customer demands
• Resolve any order related problems using tenacity, persistence, and a high level of tactfulness
• Maintain and develop a high level of knowledge of new technology and Compugen’s product and solution offerings
• Assist and support the sales team and customers on licensing sales opportunities, including new licenses, upgrades, co-terming and renewals
• Proactively act as a backup and support to other team members when required to ensure Compugen maintains the highest level of customer experience and excellence

Skills and qualifications, you’ll bring:

• Publisher/Vendor certifications is a bonus/desired (e.g. Adobe, Sophos, SolarWinds, etc...)
• Strong knowledge of publisher/vendor licensing programs, portals, processes
• Post secondary education
• Proven customer service skills, sense of urgency, and good decision-making skills
• Proven self-reliance and resourcefulness
• Must possess strong attention to detail
• Remain calm and positive under pressure
• Ability to service customer accounts with quality, timeliness, and professionalism
• Excels in effective and positive communication both written and verbally
• Ability to work and facilitate in a team environment
• Ability to organize, prioritize and multitask
• Ability to conduct research and exercise good business judgment
• Ability to determine problem areas and recommend solutions

What you’ll love about us:

Every day, over 1500 dedicated employees across Canada focus on providing exceptional customer service and support experiences to private and public sector organizations. Since 1981, the Compugen team has developed a strong reputation with market-leading vendors and customers, for creating, implementing and supporting innovative IT solutions that delight thousands of customers.

We value and celebrate the diversity of our team and welcome applications from racially visible persons, Indigenous peoples and persons of the LGBTQ+ community.

Most importantly, we love to work hard, and we love to have fun. We’re in it to win it.

Equity Statement

Consistent with our commitments to equity and diversity, we actively recruit from all designated groups. We also provide employment accommodation upon request to current staff members and to applicants during the recruitment process. We aim to provide a work environment where excellence is allowed to flourish and diversity is prized. Compugen is committed to providing accommodation throughout the interview and employment process. If you require an accommodation, the hiring manager and the human resources contact will work with you to meet your needs

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