Enterprise Customer Success Manager

ABOUT US

HirexHire (pronounced hire by hire) is a Chicago-based recruiting and talent consultancy that integrates with companies short-term to provide long-term talent solutions. We take a seat in our client’s everyday operations to understand their people's goals, gaps, and challenges. We then develop and implement the processes and technologies to execute a sustainable and scalable talent plan.

We partner with companies expecting or experiencing high growth who need to hire at scale or fill a critical role rapidly. Our clients are not looking for quick-fix placements but are thoughtfully building a hiring strategy to scale their businesses.

OUR CLIENT

Location: Chicago, IL HQ (remote)

Industry: Healthcare Technology (SaaS)

Company Size: 50+

What They Do: Our client is a cloud-based software platform and patient engagement technology that automates the collection of patient-reported outcomes. It also offers procedure-specific education modules to help prepare patients for treatments and proactively monitor their recovery.

Contact HirexHire for more client information

THE ROLE

We are searching for a passionate Enterprise Customer Success Manager for our healthtech client. In this role, you will help key customers get the most out of our client’s product, network, and services. You will build and maintain long-term relationships, maintain a positive net retention, help customers achieve their goals. You are the voice of the customer and will work cross-functionally with other teams to drive improvement of our client’s platform.

This role is fully remote.

WHAT YOU WILL DO

• Build and maintain long-term relationships with to Enterprise-level key customer executives, product owners, and other customers
• Coordinate, develop, and deliver reports based on customer data
• Help customers leverage resources and inform them of best practices to achieve goals
• Work cross-functionally to support sales operations, customer renewals, and product opportunities
• Be the customer advocate and identify areas for growth to address their needs
• Maintain and update internal documentation and wikis

WHAT YOU WILL NEED

• 3+ years of experience managing strategic customer accounts in a B2B SaaS environment
• Prior experience in healthcare, healthtech, or experience in the medical industry
• Bachelor or MBA in a related field
• Excellent organizational and communication skills, with the ability to handle multiple projects
• Ability to prioritize tasks and meet deadlines
• Technical aptitude – must know how to use email, calendars, shared documents, and Microsoft Office Suite products
• Desire to work collaboratively across internal teams
• Ability to travel at least 25% annually

NICE TO HAVE

• Experience with CRM and other customer communication tracking tools
• Basic understanding of SQL and production software databases

WHAT OUR CLIENT OFFERS

• Competitive Salary
• Flexible, Unlimited PTO
• Health, Dental, and Vision Insurance
• Performance Bonuses
• Company 401K
• Professional Development Opportunities

Don’t meet every single requirement? Studies have shown that women and people of color are less likely to apply to jobs unless they meet every single qualification. HirexHire is dedicated to building diverse and inclusive teams for our clients, so if you are excited about this role but your experience doesn’t perfectly align, we encourage you to still apply! We may have another fit for you!