Inbound Sales Development Representative - (Spanish Bilingual)

Job Description

About MarketStar:

In everything we do, we believe in creating growth, for our clients, our employees, and our community. For the past 35+ years, we have been generating revenue for the most innovative tech companies across the globe through our outsourced B2B demand, sales, customer success, and revenue operations solutions. We are passionate about cultivating career advancements for our people, and support them through mentorship, leadership, and career-development programs. We provide service and support to our communities through the MarketStar Foundation.

Our exceptional team is the cornerstone of MarketStar's accomplishments. We are proud of our award-winning workplace culture and to be named a top employer in our industry. These achievements are a testament to our six core values, embraced by our 3,000+ employees worldwide. From our headquarters in Utah, USA, to our global offices in India, Ireland, Bulgaria, Mexico, the Philippines, and Australia, we all work together to drive innovation and success.

We are excited to have you apply to join our MarketStar team and can’t wait to discuss how we can help you find growth!

About the Inbound Sales Development Representative - (Spanish Bilingual):

MarketStar is looking for a motivated Spanish Bilingual Inbound Sales Development Representative to represent freshworks, a cloud-based software-as-a-service (SaaS) company that provides tools for customer relationship management (CRM), IT service management (ITSM), and e-commerce marketing.
freshworks has over 60,000 business clients. More than 51,000 of these clients are small and medium-sized businesses (SMBs) with no more than 250 employees. freshworks' products include Freshdesk, Freshservice, Freshsales, Freshmarketer, and Freshteam. The company's mission is to make work more satisfying and productive for everyone.

Location: Hybrid - Salt Lake City, UT

What Will You Do?

• Execute lead qualification process and framework by effectively qualifying leads and moving them through the sales funnel.
• Serve as product and service advocate for the client building interest and awareness of client’s value proposition and assessing mutual fit.
• Consistently achieve daily, weekly, and monthly KPIs to contribute to the team and client’s overall goals.
• Learn and maintain a current, comprehensive knowledge of client’s products and services.
• Champion customer success stories and articulate the value to interested prospects.
• Maintain strong lead and opportunity hygiene by tracking activities and updating records in the CRM.
• Set appointments for sales teams according to specified qualification standards and maintain high engagement and conversion rates
• Provide actionable insights to market trends, product feedback, customer insights, and learnings based on customer conversations.
• Proactively look for problems that can be solved creatively and present recommended solutions

What Will You Need to Succeed?

• Minimum of 1-year experience in customer facing role, including elements of making recommendations to customers, supporting in the buying process, handling objections, and providing customer service.
• Experience handling high volumes of incoming customer queries across various platforms and channels preferred.
• Fluent in both Spanish and English, with the ability to communicate effectively in written and spoken forms in both languages.
• Proficient in basic computer skills, Microsoft Office, GSuite, and general sales tools such as CRMs.
• Self-confident and able to build trust within the first call to quickly drive impact with customers.
• Exceptional listening skills combined with the ability to synthesize information.
• Strong organization and time management coupled with the ability to multitask and work under pressure.
• Strong attention to details and follow-through.
• Excellent written and verbal communication
• Ability to work within a group as a collaborative team player
• Determination to learn and be coached with a positive attitude and openness to receive constructive feedback.

What We Offer:
In our commitment to our “We Care” value, we believe in providing employees with valuable mental and physical well-being benefits including:

• Structured learning and career development programs
• Mental health program
• Generous Paid Time Off policy
• Paid medical leave
• Child/Dependent care reimbursement
• Education reimbursement
• 401k match, hardship loan program, access to financial wellness advisor
• Comprehensive healthcare coverage including medical, dental, and vision

MarketStar is firmly committed to Equal Employment Opportunity (EEO) and to compliance with all federal, state, and local laws that prohibit employment discrimination. Reasonable accommodations are available on request for candidates taking part in all aspects of the selection process. If you are an individual who identifies as someone with a disability and require reasonable accommodation(s) to complete any part of the job application process, please contact us at people.success@marketstar.com for assistance.

Job Type: Full-time

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Disability insurance
• Employee discount
• Flexible schedule
• Health insurance
• Paid time off
• Paid training
• Tuition reimbursement
• Vision insurance

Shift:

• 8 hour shift
• Day shift
• No nights

Supplemental Pay:

• Bonus opportunities
• Performance bonus

Work Location: Hybrid remote in Salt Lake City, UT 84111

Visit Original Source: