Customer Success Agent

Job Description

Customer Success Coordinator

Employment Terms: Full Time

Education: Degree or having completed some courses towards a degree in marketing preferred.

Experience: Two yrs. of Sales/Customer Service experience while being highly

nowledgeable in best practices for all social media platforms.

How to Apply: If you are energetic, confident and naturally connect with the people you meet directly or on the phone, then we need to meet you! Every day is different in this exciting industry where you will represent our award-winning team and the top brands in apparel and merchandise we represent. Please send your cover letter and resume to Karen@mobopro.com.

Job Purpose

· Actively manage the post-order engagement with our clients to ensure customer satisfaction, encourage online reviews and keep them abreast of all specials, contests new products, special offers and events.

· Create social media content to encourage engagement such as contests, surveys and photo uploads by our clients.

· Respond to all live online chat requests that come in and assist with walk in traffic as needed.

· Conduct communication with clients via phone, email and direct mail for recognition projects to ensure ongoing engagement with our team.

· You will be helping to plan and execute special events, sponsorships, marketing initiatives and campaigns.

· Building ongoing relationships with our clientele is critical for success.

Working Conditions

M-F, 8:30 – 5:00pm. Some evenings for events/networking.

Minimum Qualifications

Min. 2 years in a customer focused role with solid knowledge of digital marketing.

Skills and Abilities

We are looking for a new member to join our high-performance team. We are willing to train and develop the right candidate to succeed and thrive in our industry. You are outgoing and energetic, well-groomed with exceptional communication skills. You must be comfortable developing rapport with a variety of individuals and be strategic in planning your activities. You must have a high degree of personal integrity to fit within our culture and be open to learning. This position offers a base salary and bonuses.

Duties & Responsibilities

· Assume management of all accounts with no inbound activity in 16mos or more

· Call to engage with customers, update contacts and reconnect

· Share specials and new product info with these clients in a regular pattern that is tracked

· Respond to all live chat requests

· Create social media initiatives to encourage customer engagement: contests, surveys, photo uploads, videos, etc.

· Manage subscription list in Mail Chimp with adding in new clients automatically

· Manage new client welcome letters, intro referral program to them

· Manage review requests in Whitespark and share/celebrate customer feedback

· Create and capture client photo ops from contests, order pick ups

· Assist with walk-ins if needed

· Track all activity in our CRM system

· Source, quote and write any orders received with these inactive accounts

· Manage designated house accounts as needed

Job Type: Full-time

Flexible Language Requirement:

• French not required

Schedule:

• Day shift
• Monday to Friday

Education:

• AEC / DEP or Skilled Trade Certificate (preferred)

Experience:

• Customer service: 2 years (required)

Work Location: In person

Application deadline: 2024-04-21

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