Job Description
Job Purpose
Assistant National Manager - Field Parts & Service (Customer Care) supports the Parts and Service Field in activities aimed at the achievement and growth of: Customer Service Satisfaction with a significant emphasis on Treatment and Convenience leading to achievement of VSS goals, CS process improvement, improvement of Dealer CS recovery efforts and National presentation support.
This position will build successful relationships with Dealers, National Staff and Honda Field personnel using verbal and written correspondence to accomplish AHM’s goals and objectives.
The successful candidate is expected to analyze data, identify gaps, recommend improvement activities, manage projects, create presentations from his/her analysis, and report results to Executive Management.
The successful candidate is also expected to build relationships with Zone Management and National Departments. This is a developmental position.
Key Accountabilities
- Achievement of assigned VSS objectives
- Achievement of assigned Customer Treatment objectives
- Achievement of assigned Customer Convenience objectives
- Achievement of oil change service time
- Manage DPSM Committee
- Support Business Plan Projects
- Handling & Coordination of additional activities as assigned
.
Qualifications, Experience, Skills
- Bachelor Degree and / or equivalent work experience.
- Automotive dealership retail Service and/or Parts experience preferred.
- Experience as a Senior District Parts and Service Manager
- Experience related to achieving high and consistent CS performance at the dealer level
- Strong understanding of CS data and analysis tools.
- Strong understanding of Express Service and Accelerated Service Programs
- Experience related to working with National departments and personnel
- Strong analytical abilities to identify ongoing opportunities and make recommendations to management
- Strong written, verbal and presentation communication skills
- Strong organizational and time management skills
- Proven ability to work with cross functional teams
- Working knowledge of AHM CSE Data, reporting and analytics
- Working knowledge of AHM ACE Data, reporting and analytics
- Working knowledge of AHM Post Service Follow-up Program
- Working knowledge of conducting mystery shops
- Working knowledge of conducting time studies
- Working knowledge of conducting staffing assessments
- Working knowledge of AHM Service Advisor Skills Training resources
Workstyle
- Remote
Benefits and Total Rewards
What differentiates Honda and makes us an employer of choice?
Total rewards:
Total rewards:
- Competitive base salary
- Pay will be based on several variables that includes but not limited to geographic location, work experience, education, etc.
- Annual Bonus
- Industry-leading Benefit Plans (Medical, Dental, Vision)
- Paid time off, including vacation, paid holidays, sick time, and personal days
- 401K Plan with company match + additional contribution
- Relocation Eligible
- Lifestyle Bonus
Career Growth:
- Advancement opportunities
- Career mobility
- Education reimbursement for continued learning
- Training and Development programs
Additional Offerings:
- Wellbeing program
- Community service and engagement programs
- Product programs
- Free drinks onsite
Honda is an equal opportunity employer and considers qualified applicants for employment without regard to race, color, creed, religion, national origin, sex, sexual orientation, gender identity and expression, age, disability, veteran status, or any other protected factor.
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