People & Operations Manager

Zero Gravity Marketing is a dynamic and innovative digital marketing agency dedicated to delivering exceptional results for our clients. We specialize in creating impactful digital marketing strategies that propel businesses forward in the ever-evolving online landscape. Our team is composed of passionate individuals who thrive on creativity, collaboration, and excellence in everything we do.

As we continue to expand our operations, we are seeking a People & Operations Manager to join us and serve as a liaison between Operations, HR, and Sales.. The ideal candidate will have 2 to 5 years of experience in HR , Sales, and/or Operational roles, preferably within a digital marketing agency environment, although such experience is not mandatory. The People & Operations Manager will play a critical role in supporting various aspects of HR, operations, and administrative functions to ensure the smooth and efficient functioning of our organization.

Responsibilities:

Assist in HR Functions:

• Support HR processes, including payroll administration, benefits management, and employee record-keeping.
• Coordinate employee onboarding and offboarding procedures, ensuring a seamless transition for new hires and departing employees.

• Assist in maintaining compliance with HR policies, procedures, and regulations.

Sales Operations Management:

• Oversee inbound lead routing and tracking. Ensure consistency in CRM input, Asana tracking, and consistency of presale requests.

• Prepare a detailed weekly forecast report on incoming business, tracking potential revenue and staffing impact.
• Create and manage an internal RFP repository for our organization to quickly and accurately respond to external requests.
• Assist in creating and maintaining sales standard operating procedures to provide consistency in presale.
• Assist in the proposal process using Proposify & help with proposal/system maintenance.
• Act as an intermediary between teams & executive leadership team to provide consistency and aid in prioritization.
Expense Management:
• Manage expense reporting and reimbursement processes, ensuring accuracy and timely reimbursement for employees.
• Monitor and track company expenses, identifying opportunities for cost-saving initiatives.
Events Coordination:
• Coordinate company events, meetings, and team-building activities, including logistics, scheduling, and vendor management.
• Collaborate with cross-functional teams to ensure successful execution of events and initiatives.
Recruiting Support:
• Assist in the recruitment process by sourcing candidates, scheduling interviews, and coordinating candidate communications.
• Maintain recruitment databases and track candidate progress throughout the hiring process.

Qualifications:

• Bachelor's degree in Human Resources, Business Administration, or related field preferred.

• 2 to 4 years of experience in HR and/or operational roles, with exposure to digital marketing agency environments being advantageous.
• Strong organizational skills with the ability to prioritize tasks and manage multiple projects simultaneously.
• Excellent communication and interpersonal skills, with a customer service-oriented approach.
• Proficiency in MS Office suite and familiarity with HRIS and accounting software platforms.
• Detail-oriented with a high level of accuracy in data entry and record-keeping.

• Ability to work independently as well as part of a collaborative team environment.

At Zero Gravity Marketing, we offer competitive compensation packages, opportunities for professional growth and development, a vibrant company culture, and a supportive team environment where your contributions are valued and recognized.

If you are passionate about HR and operations management and thrive in a fast-paced, dynamic environment, we encourage you to apply for the People & Operations Manager position and join our team of digital marketing enthusiasts dedicated to making a difference.