Application & Sales Software Development Manager

WOW! is currently hiring a Manager, Application and Software Development - Sales to work remotely!

For remote positions, employees can sit in one of the following states: AL, AZ, CO, FL, GA, IL, IN, MI, OH, SC, TN and TX. Please only apply if you can live and work full-time in one of the states listed above; your application will not be considered or reviewed if you live outside of these states. State locations and specifics are subject to change as our hiring requirements shift.

The Manager, Application and Software Development - Sales is responsible for the strategic direction of all Sales Enablement Tools and the Salesforce platform in partnership with the business owner and other technology leaders. This role leads all day to day activities to support, maintain, enhance, and evolve the platform and tools including release planning, configuration implementation, development, integration, change management, impediment management and removal, and all aspects of execution.

Let us tell you about the perks!

• Be part of a company whose core values include respect, integrity, spirit of service, and accountability!

• Salary: Up to $145,000/year (Salary may be negotiable based on experience)

• We are currently offering a restricted stock grant!

• Medical, dental, and vision insurance, and 401k with a company match

• Paid time off, paid holidays, and tuition reimbursement.

• Significant discounts on broadband packages for employees residing in our service areas.

What you'll be doing:

Essential duties and responsibilities include but are not limited to those listed below:

• Develop strategic partnerships with key business owners and other technology leaders to fully leverage the platform and integrations to drive business outcomes

• Drive the strategic roadmap for the platform building consensus for major investments, approach changes, and future capabilities

• Lead a team of analysts and developers (including employee(s), vendor relationships, and contractors) to keep the day to day system running efficiently while executing regular enhancements, changes, and upgrades to the platform and integrations.

• Work closely with multiple groups within the organization to examine existing business models and flows of data, document and present findings and design an appropriate improved IT solution; acting as the liaison between the business and the developers

• Provide technical expertise and recommendations in assessing new IT capabilities and initiatives to support, enhance, and improve efficiency of business processes

• Lead the solution and integration design strategy for the application and surrounding ecosystem of integrations and Salesforce packages

• Act as the key interface with the user community to consult on, prioritize, and facilitate all work associated with the application and supporting packages and integrations including advice to business users in the effective use of applications and technology

• Lead the Investigation and resolution of application functionality related issues and provide assistance with troubleshooting

• Act as a liaison to Salesforce and related tools’ vendors for extended problem resolution, license maintenance, and support agreements

• Prioritize efforts and delegates activities appropriately as well as use analytical experience to consult end users with the overall objective of improving the use of application systems functionality

• Create high level communications and lead meetings with a variety of stakeholders to gather input and build consensus on both tactical and strategic direction

• Other duties as assigned

What YOU need is:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education:

Bachelor’s degree or equivalent certification or related experience within multiple tiers of an IT organization

Experience/Skills Needed:

• 5 years experience as a Salesforce administrator required

• 3-5 years previous management experience required

• Exceptional verbal and written communication skills including the ability to communicate in terms of business outcomes and value being delivered

• Previous architecture expertise with Salesforce desired

• Experience managing and configuring CRM systems with attention to detail and a keen sense for how to ensure data integrity and optimal system function

• Experience creating dashboards and C-level reports/dashboards to communicate insights, progress toward goals, and team performance

• Must be comfortable in rapidly changing and sometimes ambiguous work situations. Keen attention to detail and complex problem solving abilities from an operational and technical perspective.

• Comfortable leading via feedback, coaching and mentoring of direct reports, management to contractual agreements with vendors and outsourcing partners, and leading via influence across diverse stakeholder groups

• Must have strong interpersonal skills, and the ability to help negotiate priorities, and to resolve conflicts among project stakeholders (such as various business stakeholder groups, other IT teams, and vendors)

• Strong understanding of business process and data modeling as well as workflow design

• Experience with enterprise integration tools

• Cable/telecommunication experience strongly preferred

Computer Skills:

Fundamental knowledge of standard desktop business applications and tools

Physical Demands/Working Conditions:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• regularly required to talk and hear

• required to use hands to type, handle objects and paperwork

• required to use close vision and be able to focus

Wondering if you should apply?
Studies have shown that women and people of color are less likely to apply to jobs unless they meet every single qualification. At WOW! we are dedicated to building a diverse, inclusive, and authentic workplace, so if you’re excited about this role but don’t check every box in the qualifications section, we encourage you to apply anyway. You may be just the right candidate for this or other roles.

#LI-Remote

All qualified applicants will receive consideration for employment
without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran