Job Description
Role Description & Responsibilities:
Do you have dreams? Do you enjoy a challenge? Here at DASSAULT SYSTEMES (3DS), we empower people with passion to change the world. Let us open new horizons together with the power of 3DEXPERIENCE virtual universe!
- We are seeking a Customer Success Manager who can cultivate lasting customer relationships, advocating for their needs and ensuring satisfaction.
- Resolve inquiries swiftly, delivering personalized experiences and adhering to agreements.
- Drive successful deployment of 3DS solutions, ensuring they meet or exceed expectations.
- Implement strategies for engagement and satisfaction within online communities.
- Mediate conflicts and provide timely solutions to member concerns.
- Collaborate closely with professional services, product management, support, and sales teams.
- Maintain meticulous project data accuracy to facilitate solution convergence and mitigate risks.
- Develop and deliver Customer Success Services as outlined in contracts and service offers.
- Hold yourself accountable for flawless execution of service level agreements.
- Bridge Out of the Box (OOTB) gaps to ensure timely go-live.
- Handle business escalations adeptly through holistic situation assessment and resolution.
- Masterfully manage tasks and oversee multiple projects, navigating internal and external constraints.
Qualifications:
- Bachelor's degree required, preferably in a relevant field.
- 2 to 8 years of successful software deployment experience preferred.
- Background in customer deployment and/or R&D is advantageous.
- Experience with 3DS software and knowledge of 3DExperience are pluses.
- Familiarity with SaaS environments and social media/community management tools is desirable.
- Customer-centric mindset with strong organizational skills.
- Proficiency in business value, process acumen, and project implementation.
- Demonstrated perfect execution profile and understanding of 3DS company operations.
- Knowledge of sales, services, R&D, and support processes/tools.
- Ability to capitalize on knowledge, manage change, and communicate effectively.
- Understanding of business processes is beneficial.
Diversity statement
As a game-changer in sustainable technology and innovation, Dassault Systèmes is striving to build more inclusive and diverse teams across the globe. We believe that our people are our number one asset and we want all employees to feel empowered to bring their whole selves to work every day. It is our goal that our people feel a sense of pride and a passion for belonging. As a company leading change, it’s our responsibility to foster opportunities for all people to participate in a harmonized Workforce of the Future.
Compensation & Benefits
Dassault Systèmes offers an excellent salary with potential for bonus, commensurate with experience. Benefits include a choice of plans providing comprehensive coverage for medical, dental, vision care for employee & dependents as well as employee life, short & long term disability, tuition reimbursement, immediate 401K enrollment, 401K match (50 cents on the dollar, up to the first 8% of your eligible compensation that you contribute based on match eligibility criteria), flexible time off policy, and 10 paid holidays.
Equal opportunity
In order to provide equal employment and advancement opportunities to all individuals, employment decisions at 3DS are based on merit, qualifications and abilities. 3DS is committed to a policy of non-discrimination and equal opportunity for all employees and qualified applicants without regard to race, color, religion, gender, sex (including pregnancy, childbirth or medical or common conditions related to pregnancy or childbirth), sexual orientation, gender identity, gender expression, marital status, familial status, national origin, ancestry, age (40 and above), disability, veteran status, military service, application for military service, genetic information, receipt of free medical care, or any other characteristic protected under applicable law. 3DS will make reasonable accommodations for qualified individuals with known disabilities, in accordance with applicable law.
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