Job Description

COMPANY DETAILS:

Statys Investments

Our primary business is focused on enabling sourcing and ecommerce distribution of medical goods and other healthcare related products to clinics, aestheticians, doctors, and pharmacists in the global SME space. We run a network of global affiliate websites and sell directly to the doctors through our various call centres. Selling is done via direct inbound and outbound approaching.

TO BE RELEVANT YOU WILL BE

a professional in customer service
Having had previous experience in 1-1 selling in a B2B environment ideally, or potentially in a B2C one
Previous experience in account management of 200+ key accounts / customers who are professionals in some capacity
Whilst your work will be within a call centre, you don't necessarily have to come from that space per se. This is about excellence in customer service, keeping customers updated and informed during the selling process, after sales follow up and constantly looking at ways to improve their experience. Tracking their deliveries and keeping them informed on the journey.
There will be some selling involved too
The products are mainly medical aesthetics and Botox related goods and the customer is Aesthetic GPs, Plastic and Derma Surgeons (product training will be provided)

BASIC SALARY: Around $40,000 - $55,000 CDN, with commission

Main Duties and Responsibilities

Our aim is to provide the best possible customer service to each and every customer, which includes;

Managing a captive database of 250 key account holders and customers
Listen carefully and understand customers’ circumstances and needs
Keeping customers updated on the status of their orders, where their products are in the supply chain and delivery journey, and following up afterwards to ensure the experience was a good one
Up and cross selling to achieve your targets
Answering all customer queries via Phone, Email, texting and Letter
To achieve your individual daily targets as set by the Customer Relations Manager
Dealing with customers minor complaints in a quick and effective way, ensuring the outcome is in the best interest of both the customer and the company
Updating customer accounts accordingly with all the information received from any form of communication
Ensure that all communication with customers is clear and easy to understand and where appropriate is adapted to the customer’s needs
Work to continually improve on the quality of communication, ensuring customers are treated fairly to ensure good outcomes
Work within the quality assurance guidelines and carry out the standard compliance checks

Person Specification /Skills/Education and Attributes:

Highly desirable

Confident telephone manner
Strong written, listening and verbal communication at all levels
A personable approach
Approachable, empathetic and considerate
Accurate attention to detail
A team player who can demonstrate initiative
Ability to manage own workload and meet Company targets
Excellent customer service - ability to provide solutions
Computer literate
Excellent administrative and strong organisational skills
You must act with integrity
The ability to stay calm whilst under pressure
You must act with due care, skill and diligence
You must pay due regard to the interests of customers and treat them fairly
You must seek to achieve good customer outcomes specifically in relation to;
- Customer understanding
- High levels of customer support

Qualifications

At least 1 - 3 years' of relevant work experience
Excellent phone etiquette and excellent verbal, written, and interpersonal skills
Excellence in customer care and service
Ability to multi-task, organize, and prioritize work

Job Type: Full-time

Pay: $35,495.83-$50,000.00 per year

Benefits: