Customer Success Manager

Who We Are:

We are the most trusted provider of data collection and management, marketing program management, and analytical solutions for our Crop and Animal Health industry clients. With data services at the core – surrounded by an extensible array of streamlined software solutions – our unified platform represents over three decades of innovation and expertise in the agriculture, crop protection, specialty chemical and animal health industries. Backed by an entrepreneurial, creative and energetic work force, teammates at AGDATA have been pushing the boundaries of technology to enhance our relationships with our clients since 1985.

At AGDATA, we seek out and reward people who are adaptable, accountable, collaborative and curious and are looking to grow. We want our teammates to reflect the diversity of the communities in which we operate. We welcome people as they are, creating an inclusive culture where all forms of diversity are seen as a real value for the company.

Do you want to work for an organization whose products truly matter and that can make a real difference? The reality is that as the world’s population continues to grow, the agricultural industry needs to scale to meet these growing demands. At AGDATA, we’re focused on delivering a greater return for stakeholders throughout the agricultural supply chain. Our efforts are often the difference between financial losses and profitability for farmers, retailers, and distributors. In short, what we do matters! If you want to be a part of this, then this opportunity may be for you:

Position Summary:

AGDATA is seeking a Customer Success Manager for Strategic & Emerging customer accounts who excels at establishing and cultivating executive relationships, managing multiple strategically important initiatives and maximizing the overall scope, impact and effectiveness of AGDATA’s delivery for those accounts.

You should be local to our Charlotte office to ensure that you can come into our office to complete some of the responsibilities in office, as needed. You should be local to our Charlotte office so that you can be trained on-site. Once your training is completed, you can work from home if you prefer and may be asked to come into the office sporadically.

In this role, you will have the opportunity to…

• Act as a primary point of contact for customer issues, questions, concerns and escalations
• Manage multiple cross-functional tasks and be accountable for executing services on time and with quality
• Establish strong customer relationships, understand the customer’s business, and the challenges affecting their business
• Build solid knowledge of the AGDATA services the customer uses in their daily operations and how the services support the customer’s business objectives
• Create and manage the calendar for regular meeting preparation, meetings, and executive updates
• Support and manage the pre-work timeline for customer presentations (e.g. quarterly business reviews, retrospectives)
• Organize call agendas which includes follow up with functional leads to ensure call preparedness, harvesting agenda items for customer calls and facilitating customer calls
• Deliver an extraordinary customer experience

In order to be successful in your role, it is important that you…

• Establish and maintain contact with top decision makers at key clients
• Ability to set and manage customer expectations, holding both internal and external constituencies accountable for delivering desired outcomes
• Strong project management, analytical and problem-solving skills, and experience applying these skills to resolve customer business issues
• Exceptional written and verbal communication skills and the ability to work well with internal functions and varying levels of customer-side management
• Ability to develop internal and external stakeholder networks and build relationships necessary to deliver against plans and projects
• Manage multiple clients at once
• Comfortable with learning and ultimately training clients on different platforms AGDATA uses
• Ability to receive and implement feedback
• Experience and comfortable with public speaking

It would be even better if you have the below skills/qualifications, but they are not a must….

• Knowledge of Jira navigation
• CRM experience
• Agricultural industry experience

Considering the below some of your characteristics? Get in touch!

• Detail oriented
• Analytical
• Motivated self-starter
• Effective communicator

How AGDATA Will Have Your Back:

• Emphasizing work life balance: paid time off is available to you and we also have competitive holiday options available including the week between Christmas and New Year’s. The special perk here is that the entire organization is off at the same time.
• Supporting the communities we live and operate in: You are eligible for paid time off that you can use for volunteering purposes.
• Offering flexibility: we understand, life happens. You can work from home and partner with your manager to flex your hours.
• Supporting your health & well-being: you have the option to choose from four medical, two dental and two vision plans to ensure your elections are the best fit for you and your family including your domestic partner and their child(ren).
• Helping you save: you’ll have access to a Health Savings Account with employer contributions as well as Health and Dependent Care Flexible Spending Accounts.
• Planning for the future: you can plan for the near and long term with AGDATA’s 401(k) retirement savings plan with matching company contributions and our tuition reimbursement program.
• Ensuring all around well-being: you’ll also get to enjoy access to ancillary benefits, Employee Assistance Programs including virtual counseling sessions, Pet Insurance, Ergonomic Assessments, and other discount programs that will help you and your family stay on track physically, socially, emotionally, and financially.
• Experiencing a work culture that promotes from within: In 2021, 15% of our associates were promoted internally.
• Living an open-door environment: you’ll have unparalleled visibility and communication with senior leadership across the organization. Each of our executive team members meets with our new hires during their first quarter!
• Supporting atmosphere encouraging positive feedback: Our Shout Out Program gives our associates the opportunity to give feedback at any time which will be shared and celebrated company-wide and may even be topped off with an award.
• Ensuring clear communication: Our monthly in-person and virtual town halls led by our CEO and other Leaders guarantee everyone stays up-to-date. We make sure to provide lunch so you can socialize and collaborate.
• Offering a best-in-class onboarding experience: AGDATA invests heavily in our associates' training and development. Our Training team is fully dedicated to ensuring your onboarding will be successful and also focuses on the continued development of your soft and hard skills.
• Being comfortable in the office: Need or want to come into our brand-new office space? Free snacks and different types of drinks will be available for you to choose from.
• Knowing one another is incredibly important: This becomes even more transparent as a lot of us are working in different locations. We have initiated a program on Slack (Donut program) allowing you to be paired randomly with one of your colleagues every two weeks and resulting in opportunities to learn and share more about your roles, backgrounds and interests. Don’t miss out on this opportunity (some of our executives also participate…).