Job Description
Inside Sales Representative II
About Kendall Group
Kendall Electric, a division of The Kendall Group seeks a talented, creative, self-motivated individual for the Inside Sales Representative II position. The Kendall Group is comprised of seven divisions with 75+ locations in eleven states. Combined, we serve the Electrical, Automation, Pipe, Valve, and Fittings products, Steam, Lighting, Industrial Controls, and Instrumentation Industries. The Kendall Group is a 100% employee-owned company. Kendall offers a great opportunity for a rewarding career.
Why The Kendall Group?
Our employee ownership model is the core of who we are. You will not only own part of the company, but you will own your future. At Kendall, you’ll have opportunities to learn and grow while being coached and mentored along the way. We’re that company where people stay! We’re proud to say that more than 60% of our associates have more than 5 years of tenure, and more than 40% have greater than 10 years. At Kendall, you will be valued and supported, your ideas will be heard, your voice will matter, and you’ll work alongside incredible people who care about your success.
Role Summary:
Reporting to the Inside Sales Manager, Location Manager or Territory Manager, the Inside Sales Representative II will leverage their extensive experience and expertise to drive revenue growth, mentor team members, and contribute to strategic sales initiatives. The Inside Sales Representative II will be responsible for developing new leads, communicating with customers and vendors, understanding their needs and ensuring a smooth sales process. The person in this role must be able to close sales. The Inside Sales Representative II may assist the manager with creating/maintaining system pricing controls and training of the inside sales team.
Exciting work you will do:
The essential duties and responsibilities of the Inside Sales Representative II position may consist of, but are not limited to, the following:
- Maintain a positive, empathetic, and professional attitude toward customers
- Manage a designated book of business, consisting of larger and more complex accounts compared to Customer Service Representatives and Inside Sales Representatives
- Create and maintain system pricing controls
- Understand project setups and controls
- Mentor and train Customer Service Representatives and Inside Sales Representative’s
- Possess a deep understanding of electrical distribution products, their applications, and their benefits to various customer segments
- Read product specifications and select correct product
- Respond promptly to customer inquiries
- Communicate with customers and vendors through various channels
- Acknowledge and resolve customer complaints
- Participate in sales and product training sessions
- Process orders and quotes in business system
- Provide vendor portal assistance to customers
- Maintain records of customer interactions, transactions, comments, and complaints
- Communicate and coordinate with colleagues, customers, and vendors as necessary
- Explain and articulate product features and applications
- Make outbound calls to customers and following up on quotes and leads
- Make recommendations to customers for product selection
- Understand customers’ needs and identifying sales opportunities
- Maintain a database of current and potential customers
- Provide the customer product submittal sheets for their approval and tracking their progress
- Research and qualify new leads
- Close sales and achieve sales targets
- Perform other duties and projects as assigned
Competencies you possess:
- Service Excellence
- Results, Action Oriented
- Accountability and Responsibility
- Understanding Others, Listening
- Problem Solving
- Teamwork and collaboration
- Priority Setting
What you’ll need:
- Work Experience: 3 years’ wholesale distribution inside sales or industry experience
- Education: HS diploma or GED
- Computer Skills: Proficiency in Microsoft Office; experience with ERP or computer systems
- Organization Skills: Excellent work ethic; excellent verbal, and written communication skills
- Cross-functional skills: Ability to work well cross-functionally and manage multiple requests in a fast-paced environment; mentorship ability
- Communication Skills: Ability to communicate well with all levels of the organization; provide excellent internal and external customer service; experience handling escalated customer requests; strong negotiation skills
- Physical, Mental and Visual Skills: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disability to perform the essential functions.
- Ability to see, talk and hear
- Ability to sit for 8 hours a day
- Physical Environment: Normal office environment
- Travel: Occasional travel to branches or to business-related functions such as training or seminars
Qualifications we prefer but don’t require:
- Education: Associate or bachelor’s degree
- Work Experience: 5 years’ wholesale distribution Inside Sales experience; Eclipse ERP advanced user
The Kendall Group is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, gender, gender identity, sexual orientation, age, physical or mental disability, citizenship, military status, protected veteran status, genetic information, or any other characteristic protected under applicable federal, state or local law.
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