Job Description
Job ID: 51922
Job Category: Policy, Planning & Research
Division & Section: People & Equity, Service Hub
Work Location: Metro Hall, 55 John St, Toronto, M5V 3C6
Job Type & Duration: Full-time, Hybrid, Temporary Vacancy (12 months)
Salary: $86,716.00 - $112,255.00
Shift Information: Monday to Friday, 35 hours per week
Affiliation: Non-Union
Number of Positions Open: 1
Posting Period: 19-NOV-2024 to 03-DEC-2024
As the Business Analyst Transformation, you will be part of a team working on multiple transformation projects and strategic initiatives and focusing specifically on the development, creation and implementation of a knowledge base. You will identify and implement opportunities to improve internal and external client service delivery, develop business requirements document, conduct process mapping, analysis and develop recommendation for improvements, support solution implementation and perform user acceptance testing.
In this role, you will ensure commitment and adherence to the City’s core values. Foster an effective, collaborative, engaging working relationship with division staff, the division's management team, staff from other City divisions and all other partners. Fully engages, consults and communicates with all project partners including internal and/or external partners, and stakeholder groups throughout the project lifecycle.
Major Responsibilities:
- Develops and creates a platform and methodology to house all policies, processes and business specific relevant documents.
- Implements detailed plans and recommends policies/procedures regarding program specific requirements.
- Conducts research into assigned area ensuring that such research takes into account developments within the field, corporate policies and practices, legislation and initiatives by other levels of government.
- Analyzes data to identify trends and patterns that can inform decision-making.
- Develops options for policies, procedures, business process reviews, management practices, and recommends changes to support management functions and improve efficiency and effectiveness of service delivery.
- Reviews, recommends, and implements improvement to policies, practices and job procedures and monitors performances to ensure optimum services are achieved and ensures the issues are dealt with consistently, timely and in accordance with corporate policies and collective agreements.
- Executes the above by interviewing, documenting and facilitating business processes, systems and data requirements review/re-engineering sessions with stakeholders.
- Identifies a range of feasible options for operations, policies, technology, information systems and management practices, assessing the implications and viability of each option and recommending changes to improve service delivery.
- Conducts analyses to assess the Division's web information requirements and develops and presents options for effective technical solutions.
- Supports service and workforce rationalization projects.
- Evaluates and makes recommendations on the effectiveness of alternative web technologies or methods for delivering information as services.
- Works with key stakeholders, develops and documents standard operating policies and procedures.
- Conducts business process reviews and makes recommendations to senior divisional management regarding service optimization and business process simplifications that could result in alternate service delivery, restructuring, changes in staffing levels, and resource allocation.
- Leads and/or liaises with and participates in inter-divisional teams and staff working groups, Committees, and external groups.
- Assists in building and managing cooperative relationships with other divisions to ensure adequate resources are available to achieve project goals.
- Prepares business cases, feasibility studies, project charter/plans, business/functional/technical requirements, design documents, training strategies/plans, and user documentation.
- Prepares visual presentations, briefing materials and other documentation as required. Provides presentation support and gives presentations as required.
- Develops terms of reference and methodologies for review.
- Conducts client journey mapping and documents desired client experience outcomes. Collaborates with other sections within P&E to conduct end to end policy and process reviews, input and other feedback as required.
Key Qualifications:
- Post-secondary education in business administration or public administration, or equivalent combination of education and experience.
- Experience gathering information to build a knowledge base or consolidated repository of documents, which includes future sustainability measures.
- Considerable experience conducting and executing business process reviews to streamline and improve work efficiencies including preparing business process mapping.
- Considerable experience in preparing comprehensive reports, developing and presenting materials on various topics.
- Experience working on transformational change projects and initiatives with a significant impact on process, people, and technology.
- Ability to work independently and as a member of a high performing business analyst team in a demanding, fast paced and constantly changing environment.
- Extensive knowledge of Microsoft Office products in order to create reports, spreadsheets, presentations (e.g. Word, Excel, PowerPoint, Visio) as well as other relevant application products to create consolidated database (e.g. Sharepoint, WordPress)
- Highly developed communication skills with the ability to communicate both orally and in writing to all levels of the organization.
- Ability to establish effective working relationships with employees, management and with both internal and external stakeholders and clients.
- Ability to research, conduct analysis and prepare reports to support policy development activities and to conceptualize and develop options and recommendations to support decision making.
- Ability to perform statistical data analysis and reporting.
Equity, Diversity and Inclusion
The City is an equal opportunity employer, dedicated to creating a workplace culture of inclusiveness that reflects the diverse residents that we serve. Learn more about the City’s commitment to employment equity.
Accommodation
The City of Toronto is committed to creating an accessible and inclusive organization. We are committed to providing barrier-free and accessible employment practices in compliance with the Accessibility for Ontarians with Disabilities Act (AODA). Should you require Code-protected accommodation through any stage of the recruitment process, please make them known when contacted and we will work with you to meet your needs. Disability-related accommodation during the application process is available upon request. Learn more about the City’s Hiring Policies and Accommodation Process.
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