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Job Title: Senior Sales Engineer Reports To: CRO About Us At the forefront of Viewer Intelligence, SSIMWAVE is built on our Emmy® Award-winning technology. SSIMWAVE is defining the future of video delivery with the most accurate measure of how humans perceive video. With SSIMWAVE technology, video distributors, networks and studios can keep up with the explosive growth of video and affordably deliver the ultimate viewing experience to consumers on any screen, anywhere. Our customers include major players in the Media & Entertainment industry and our state-of-the-art products provide the best way to measure, control, and optimize live and file-based video. We’re a growing team of engineers, video scientists, product, and business experts. Our diverse team is driven to advance the business of video. Join our profitable scale-up with opportunities for career growth in both depth and breadth of experience. About You You are passionate about making the complex simple – for your customers and team. You thrive in a highly intellectual agile, scaling environment that encourages you to deliver the best. Your can-do attitude and team-player approach are a perfect fit for our culture. You share our desire to be amazing. As our Senior Sales Engineer, you will work with Sales Executives at SSIMWAVE to manage the technical aspect of the sales process. You will take ownership of the pre/post-sales technical requirements for customers and ensure on-time and flawless integration for all products. You will also provide assistance with proposals working directly with sales, product, and marketing teams. Job Responsibilities, including but not limited to: * Establish yourself and your team as the product experts and trusted advisors by understanding customers’ business goals and objectives. * Build and implement scalable sales engineering tools and processes for global growth * Work closely with Sales, Product, and Engineering teams to understand the customer’s journey and identify scalable ways to maximize customer satisfaction * Work closely with prospects and customers to understand their challenges and how can SSIMWAVE help resolving them, to then present the solution to the customer. * Support the Sales Executives throughout the sales process as an expert in SSIMWAVE products and services, including functionality, usage, architecture, and deployment. * Assist Sales in qualifying client opportunities and defining the win strategies * Develop and deliver customized trials and presentations that are clear and appropriate for the audience. * Actively drive and manage prospective clients’ technology evaluation by using your knowledge of the business environment and competitive landscape * Effectively transition accounts and communicate business requirements to implementation teams. Skills and qualifications: * 5+ years of experience in technical pre/post sales in the Media & Entertainment industry * College/University Degree or Diploma in Engineering, IT, Computer Science, or equivalent related work experience * Deep understanding of live and file-based content delivery workflows, especially content delivery and encoding technologies * Experience in Linux environments, virtualization and containerization technologies, and cloud technologies * Familiarity with DevOps concepts, data tools, and architectures * Experience in developing and presenting solution designs * Experience in providing pre/post-sales support through requirements gathering, proposal development, and delivery of technical presentations via online meetings, on-site, or trade shows. * Experience in installing, configuring, and leading customer solution evaluation trials and/or POC engagements * Proven ability to communicate complex technical challenges and solutions in a simple and concise manner * Exceptionally organized with the ability to define and meet deadlines and work under pressure Missing a few of the requirements and not sure if you’re qualified? Let us be the judge, submit your resume! SSIMWAVE is proud to be an equal opportunity employer. We are committed to building a team that represents a variety of backgrounds, perspectives, and skills. At SSIMWAVE, we celebrate diversity, and we thrive on it for the benefit of our employees, our customers, our products, and our community. We believe the more inclusive we are, the better our work will be. Please let us know if you require accommodation during the recruitment process.
RouteThis is disrupting the WIFI related support industry and we’re looking for a talented and driven Sales Engineer to help us achieve our aggressive growth targets We are looking for a Sales Engineer to support our sales and customer success teams, delivering cutting edge solutions to address the largest challenges facing tech support teams around the world and play a pivotal role for new business acquisition. Our ideal candidate is a SaaS experienced someone with a strong understanding of networking fundamentals as well as what it takes to make the complex simple for your customers and team. If you have a strong understanding of networking fundamentals, past experience in a solutions engineering role and are looking to accelerate your career in an agile, scaling environment then we absolutely want to chat! As a Sales Engineer you will: * Work closely with the Route This sales team, engaging in Q&A with external customer care leaders to quickly understand their internal processes and pain points * Within the capabilities of RouteThis, design solutions to our prospect’s top challenges * Clearly articulate the value RouteThis can bring to prospective customers * Deliver highly compelling demos * Post sale, work closely with the RouteThis customer success team to configure the RouteThis platform, ensuring our customer’s success * Bring knowledge to Product, Sales and Customer Success teams based on customer and prospect interactions. Take an active role in enabling the whole organisation in product knowledge and day to day use cases * Develop and maintain deep knowledge and understanding of RouteThis's existing and future products and services * Recommend troubleshooting paths for our customers to follow when using RouteThis What you bring: * 3+ years experience in a solutions engineering or technical sales role * Proven ability to understand customer pain points and develop solutions to their needs * Great presentation and storytelling skills and attention to detail * Analytical approach to problem solving * Create solutions and to challenge the status quo towards customers and prospects * Ability to develop relationships at all levels across organizations. You will be as comfortable talking or making a presentation to C-suite executives as you would with developers or product managers * Demonstrated understanding of consumer networking fundamentals (wireless protocols, TCP/IP, home network configuration, common failure points, etc..) * Proven network troubleshooting abilities Bonus Points For: * Prior experience in a tech support call centre, internet service provider or smart home company * Prior experience working in a fast-growing SaaS organization * Post-secondary degree in a technical field (Engineering, Computer Science, Networking accreditation, etc.. Why RouteThis? * Growth: As a rapidly growing startup, we’re constantly facing new challenges and prefer to promote from within. By working with us, you can jumpstart and shape your career. * Team: At RouteThis you’ll be working on a highly-motivated team full of the best talent you can find. We’re carefully selective on who we hire as we’re a close team. * Fun: Monthly team social events, and weekly team lunches and happy hours are all part of our culture. We never forget that work should also be fun. * Perks & Benefits: We offer competitive salaries and a generous benefits package. * Location: Located in downtown Kitchener, near the LRT and transit hub, RouteThis has a prime location. Please note: We thank all applicants for your interest in RouteThis. Only those applicants selected for an interview will be contacted. Agency calls will not be accepted. RouteThis is an Equal Opportunity Employer and considers applicants for employment without regard to race, colour, religion, sex, orientation, national origin, age, disability, genetics or any other basis forbidden under federal, provincial, or local law. Please let us know if you require an accommodation due to a disability and we will work with you to address your needs.