KEY RESPONSIBILITIES:

• Maintains complete ownership of assigned accounts and programs to ensure Sagent’s service performance meets and exceeds customer KPI’s, SLAs, and expectations
• Identify, recruit, and deploy qualified candidates for active projects
• Coordinate resources to ensure that projects adhere to scope and schedule
• Establish and maintain relationships with customers, providing contact on project status and changes as needed
• Report project outcomes and/or risks to the appropriate management channels and escalate issues, as necessary, according to project work plan
• Manage expenses and ensure reports are submitted promptly to customers for approval.
• Travels to customer sites, if necessary

SKILLS/KNOWLEDGE/EXPERIENCE REQUIRED:

• Bachelor’s degree in Management, Marketing, or Communications preferred
• 10+ years of previous Resource placement required
• Advanced Microsoft Office skills with emphasis on Excel
• Must be self-motivated and self-disciplined and provide follow-up to all customer inquiries
• Excellent verbal and written communication skills
• Excellent problem-solving skills
• Strong attention to detail and ability to maintain an effective organizational system
• Ability to read and interpret documents such as procedure manuals or operating instructions
• Ability to multi-task in a demanding environment
• Valid driver’s license and reliable transportation required
• Ability to work in a fast-paced environment, effectively balancing multiple concurrent assignments

PHYSICAL DEMANDS | WORK ENVIRONMENT:

• Mobility within the office including movement from one end of the building to the other
• Access information using a computer
• May need to access information using binders weighing less than 5 pounds